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Lily Wright

Lily Wright

Self-learner in software development

Technology / Internet

Manchester, Manchester

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About Lily Wright:

Currently working in customer service for an accounting software company, I have been undertaking self-directed learning in software development for 8 months.

Experience

Xero, Manchester — Customer Experience Specialist 

NOVEMBER  2021 - PRESENT

  • Helping customers set up bank feeds, and troubleshooting any issues with their bank feeds
  • Working as part of a team with the other banking specialists and specialists in other departments 
  • Using problem-solving skills to understand and solve complex customer issues surrounding their bank feeds
  • Chosen to upskill  into a number of different queues, expanding my knowledge and being able to support more customers 
  • Owning customer outcomes from start to finish and going the extra mile to always provide a great customer experience

Education

University of Bristol — MSc Accounting, Finance and Management - Merit

SEPTEMBER 2015 - SEPTEMBER 2016

  • Studied the foundations of accounting and finance including Audit, Taxation, Financial Reporting and Corporate Finance.
  • Researched and wrote a dissertation on how the 2008 Financial Crisis affected corporate debt structure.

University of Birmingham — BSc Chemistry with a Modern Language (French) - 2:1 

SEPTEMBER 2012 - JULY 2015

  • Studied modules in Organic, Analytical, Inorganic Chemistry, undertaking regular laboratory work designing and carrying out experiments. 
  • Studied a module in French each year, developing my conversational French and progressing to the highest level offered by the university.

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