Loredana Castelluccio

With a rich tenure of 13 years in the dynamic hospitality industry, I have deftly navigated through different roles, amassing a versatile skill set along the way, which to date make me an expert in all-round customer support management. At the same time, I'm a final year university student studying psychology, a discipline that has captured my interest since my formative years and that represents a fundamental tool for me in my relationship with clients and colleagues. Beyond professional and academic pursuits, I indulge my passion for exploration through travel, fueled by a fascination with languages, cultures and even the realm of fashion. Based on a holistic approach to life, I also prioritize mindfulness practices as a means of continuous self-improvement and balance

Commenced as a dedicated waitress and advanced to the role of Restaurant Manager through exceptional commitment and performance. Orchestrated daily operations, fostering an environment of exceptional service and customer satisfaction. Directed staff recruitment, training, scheduling, and performance evaluations while overseeing inventory and resource management. Leveraged my experience and leadership skills to lead a cohesive team and surpass business targets. Transition from a waitress to a Restaurant Manager underscores my comprehensive understanding of the industry and my ability to drive success through continuous growth and dedication.

Jan 2022 - Present PSYCHOLOGY Bsc London Metropolitan University, Holloway, London 

Sep 2010 - Jun 2015 HUMAN SCIENCES Francesco De Sarlo high school, Italy Degree of 84/100