Lucas Neiva

Solutions Professional specialized in designing, implementing, and managing complex Citrix environments for large companies with over 5,000 simultaneous user sessions.  Proficient in both Citrix Cloud and On-premises setups, with a focus on various business sectors, including healthcare, financial services, energy production/distribution, telecommunications, oil and gas, and more.  Skilled in optimizing application delivery and ensuring seamless user experiences across virtualized infrastructures.  Demonstrated expertise in troubleshooting and resolving technical issues to maintain optimal performance.

• Design, architecting and deployment of Citrix Virtualization solutions in complex environments, tailored to meet the organization’s segment and requirements.
• Administration and troubleshooting issues related to Citrix infrastructure, user connectivity, application management, and performance bottlenecks.  Providing technical support to end-users and IT teams.
• Managing the process of upgrading Citrix components and migrating from older versions to newer ones while minimizing disruptions to the user experience.
• Implementing Citrix best practices for security, protecting all the environments and ensuring compliance with policies.
• Documentation of design, configuration, changes and troubleshooting processes for knowledge sharing and future reference.
• Worked closely with stakeholders and other IT teams, such as network and application teams serving as a liaison to integrate Citrix solutions into the overall IT ecosystem and ensuring the environment is running smoothly and efficiently.
• Specialized training, technical guidance and knowledge transfer to customers and team partners who use Citrix technologies to enable independence.

• Citrix Certified Expert - Virtualization (CCE-V) - In progress.
• Citrix Certified Professional - Virtualization (CCP-V) - Issued in March 2023
• Citrix Certified Associate - Virtualization (CCA-V) - Issued in November 2021