Mara Vasiliev

I have a diverse professional background with significant experience in customer service, administrative support, and coaching. I worked as a Back Office Customer Representative at Capita, where I effectively communicated with clients and managed confidential information. In my role at Wagamama, I provided exceptional customer service in a fast-paced environment, honing my organizational and multitasking skills.

Additionally, I have entrepreneurial experience from operating my own home bakery business, where I managed all aspects from customer interactions to financial planning. I also hold a Level 3 Coaching and Mentoring certification, which has equipped me with the skills to support and develop others through personalized coaching, helping them achieve their professional goals.

This combination of customer service expertise, administrative proficiency, and coaching ability makes me well-suited for roles that require strong interpersonal skills, organization, and a commitment to continuous improvement.

I have significant experience in customer service and support roles. As a Back Office Customer Representative at Capita, I effectively communicated with clients and managed confidential information. At Wagamama, I provided exceptional customer service in a fast-paced environment, honing my organizational and multitasking skills. Additionally, I have entrepreneurial experience from operating my own home bakery business, where I managed all aspects from customer interactions to financial planning, further developing my customer service expertise.