Maria Grazia Marcoccia

Although I have been successful in my current position, and I deeply love the UK, after 14 years I am eager to make a permanent move to Italy. 
Qualified with a Chartered Banker Diploma from the Chartered Banking Institute and as a member of the Chartered Banker Institute Forum Membership Board since 2019, I am a strategic, motivational financial professional with an unfaltering commitment to delivering service excellence for my clients. With a 14 year career split between the financial industry and retail hospitality management, I am accustomed to engaging customers and delivering positive results for my clients within highly competitive, fast-paced settings. This has further fuelled my inherent passion for diversifying my banking career, exploring new avenues within a brand-new market. What can I offer my next role?
• Banking expertise: With a 7 year career and in-depth knowledge of financial administration and banking processes including Customer Due Diligence processes, I am committed to delivering comprehensive support, assessing financial circumstances with knowledge of market dynamics, regulatory frameworks and managing every task with meticulous detail and sensitivity.
• Client focus: Highly analytical in my approach, my priority is to deliver exceptional client focus whilst also achieving the core objectives, carefully assessing and enforcing processes and policies associated with risk analysis and prevention tactics, such as KYC and AML.
• Cultural intelligence: Fluent in English and Italian with basic proficiency in Spanish and French, I gained experience in international brokerage for the Italian and French markets during my role at BDB Ltd.
• A strategic thinker and quick learner: With a goal to provide the most appropriate product and service solutions based specifically on customer’s needs, my ability to embrace new responsibilities and learn new concepts quickly enabled me to accelerate my banking experience through the SCCB Apprenticeship. This 3-year annual rotation fuelled my interest in exploring different verification processes to rectify errors and minimise risk for both the client and the organisation.
• Case management: Highly intuitive with an investigative approach, I have been the Invoice and Asset Finance Business Manager at Santander UK since 2021. This role has allowed me to take control of a complex KYC case, managing compliance and assessing risk, as well as building strong cross departmental and client relations.
• Compliance: Knowledgeable in customer complaint management and query handling, I enforce a robust compliance process, adhering to stringent regulatory frameworks set by the financial services industry.
With exceptional pride in my work, always going over and above expectations, I thrive on working within the ever-evolving banking industry. I am committed to proactively engaging in new projects and channelling my abilities into the opportunities of new roles. I would be pleased if you can consider my application for any suitable roles. I’m keen to discuss my aspirations in more detail so please do not hesitate to contact me.

Invoice and Asset Finance Business Manager in Santander UK Corporate and Commercial, demonstrating expertise by delivering collaborative leadership and mentoring a team of finance professionals, working proactively with internal departments including HR, training, financial, IT and communications.

Santander: KYC Highly experienced in Know Your Customer (KYC) tactics, managed risk by evaluating customer dynamics, implementing customer profiling in line with financial modelling.

Santander:Relations manager, Established a customer centric approach to ensure all financial and banking processes address client requirements, consistently adapting operational practices to meet streamlined, seamless service excellence.

Santander: Business Assurance Risk Oversight Performed assurance reviews for samples of business activity, diagnosing issues, supporting risk areas, performing audits, and enforcing compliance (monthly controls on RFI (ring fencing), Gift and Hospitality, Confidential Deals and Conflict of interests).

Santander: Customer service Advisor 

Store Manager 

Chartered Banker Diploma with the Chartered Banker Institute, which I am also part of the Membership Forum Board since 2019