Max Sidney Harrison

Profile

I am a resourceful, determined and detail oriented worker with with 21⁄2 years experience in music retail/customer service. I also have 2 years experience in teaching/tutoring, where I enhanced my skills for communication, patience and persistence.

Work History

08/2017 - 09/2019, self-employed, Guitar/Music Tutor

Tutored several students through Rock School Guitar and Music Theory Grades and assisted others with Edexcel and AQA GCSE and A-Level Music

Managed and designed different curriculums for 15+ students simultaneously

09/2019 - 04/2022, Andertons Music, Guitar Mail Order Sales Consultant

Consulted with customers on the phone, via email and in-person about their music equipment needs

Assisted in the day-to-day activities involved in the mail order side of the business, including (but not limited to) customer queries, taking sales, amending orders, reserving stock for orders, pricing second-hand equipment, picking and transferring stock between sites

Consistently resolved issues concerning customer returns, exchanges and repairs, both domestic and international

04/2022 - present, self-employed, guitar maintenance/set up service, as well as repairing and selling used music equipment

Repurposed the information learned from working at Andertons Music Co. in order to identify undervalued used music equipment that could be resold for a profit, in addition to providing an affordable guitar maintenance/set up service

Key responsibilities include keeping customers informed about the progress of their guitars, handling

sales and after-sale care

Education

George Abbot Sixth Form, A-Levels, Government & Politics (A*), Economics (A), English Literature (B)

George Abbot School, GCSEs, Music (A), English Literature (B), Additional Science (B), P.E (C), English Language (C), Maths (C), Geography (C), German (C)

Registry of Guitar Tutors Grades 1-6, Distinction