About Megan Sampson:
I am a highly motivated, bubbly, creative and hardworking individual who is keen to learn and push myself for new opportunities. I bring my best every day and always strive to achieve the highest standard possible. I have excellent communication skills, both written and verbal, developed through my current and previous roles. I am honest and approachable, which enables me to build relationships with colleagues and customers. I enjoy being a team player as well as working on my own. I have excellent organisational skills making time management, planning and prioritising workload trouble-free. I am always open to try new things as I am a quick learner and adapt and work well under pressure or in fast-paced environments. I like to think outside the box and come up with innovative ideas whilst bringing a positive attitude to the workplace.
Experience
Customer Service/ Exam Assistant - EDExams Sep 2022 to present
- Prioritise and process customer exam bookings and requests submitted by telephone, email, live chat or instant message
- Managing customer accounts
- Taking control when management are away
- Providing customer service and support to candidates
- Manage unexpected issues/ irregularities/ Providing technical support for candidates sitting exams
- First point of contact for candidates
- Working with vulnerable adults/children
- Invigilation of live, online exams
- Creating reports with exam results to send to customers
Digital Marketing Apprentice | EDClass Ltd Nov 2020 to Sep 2022
- Managing and growing the company’s presence on social media
- Responsible for increasing engagement and interaction through all platforms such as; Facebook, Instagram, Twitter, LinkedIn and TikTok
- Keeping the business channels active, fun and relevant with the current news and updates
- Planning, creating and scheduling content (Both photos and videos)
- Designing, executing and analysing email marketing campaigns to reach and engage with a target audience and monitoring performance
- Creating Google, Facebook and Instagram ads
- Liaise with members of the marketing team to help improve SEO and keyword research
- Designing and creating themed logos for special events
- Planning and hosting in-house events to be posted on social media
- Extracting data and analytics to create reports and graphs to present in weekly management meetings
- Reviewing analytical data to see what worked and what can be improved to optimise marketing strategies.
Part-time Customer Services / Sales Assistant | Sunbed Association Sep 2019 to Oct 2020
- Reception duties
- Communicating and chatting with customers face to face or via the telephone
- Promoting and selling products to increase sales
- Carrying out stock checks, replenishing stock
- Adhering to health and safety
- Cash handling
- Producing sales data
- Lone-working
- Cleaning down each sunbed and room after each use & cleaning the whole salon at the end of the day.
Voluntary Health Care Assistant- Children’s Ward | Doncaster Royal Infirmary Jan 2019 to Jan 2019
- Supporting Nurses and other Health Care Assistants with any tasks they needed me to do
- Taking and recording temperatures making sure this was accurate and clear on the patient’s chart
- Served and cleared away food and supervised/helped patients who could not feed themselves
- Changed beds and cleaned the surrounding areas
- Liaised with parents/carers and entertained the children with different arts, crafts, games and jigsaws
- It was very rewarding seeing a child smile and knowing I had been part of that. I was also able to remain professional and show empathy when children were in pain or parents/carers were worried.
Waitress- Part-time | The Butchers Arms Apr 2018 to Aug 2019
- Greeting customers in a warm, friendly manner
- Taking orders
- Serving food
- Supporting the Chef in food preparation
- Clearing tables after use and preparing them for the next customer
- Dealing with complaints in an appropriate manner, showing empathy and sorting as quickly as possible whilst remaining calm
- Cleaning work areas in the kitchen
- Pot washing
- Stock checks
- Glass collecting
Education
Fashion Retail Academy- Certificate Level 4 NFQ Buying and Merchandising- 2023-Ongoing
EDLounge Apprenticeship -Level 3 Diploma Digital Marketing- Learning completed.
A-Levels - Dinnington High School- 2018-2020
Double Health & Social DD* (double distinction*)
GSCE’s - Dinnington High School- 2013-2018
Maths 4
English Language 5
English Literature 5
Combined Science 5/5
Health and Social A*
PE 6
French 5
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