Melissa Roncari

I am a HR & Admin Manager with 5+ years of experience and, with a proven track record in human resources management, a passion for fostering positive workplace environments, and a commitment to driving organizational success, I am confident in my ability to contribute significantly to your team's goals.

Over the course of my career, I have accumulated diverse experience in HR, including talent acquisition, employee relations, performance management, payroll management and organizational development. My ability to align HR strategies with broader business objectives has consistently resulted in enhanced employee engagement and improved overall company performance. Additionally, my CIPD Diploma Level 5 qualification demonstrates my dedication to staying at the forefront of HR best practices and regulations, making me well-equipped to excel in this role.

HR & Administration Manager

(Elevatione Time Stops • London)
Oversee the entire recruitment process and ensure a smooth onboarding process for new employees • Employee relations • Foster a positive work environment and address employee concerns • Supervise compensation and benefits • Develop and update HR policies and procedures and ensure compliance with labour laws and regulations • Maintain accurate records of employee information, contracts and administrative documents • Facility and supply management • Control expenses and identify cost-saving opportunities • Liaise with external vendors for services, negotiate contracts and monitor service quality • Ensure compliance with health and safety regulations • Troubleshoot technical issues related to office equipment • Organise company events and meetings • Manage internal and external communications

Branch Manager with focus on HR duties

(Avis Budget Group UK • London Heathrow Airport Terminal 2, 3, 4)
Recruit, train, supervise, discipline and motivate the staff • Implement and apply People and Development strategies to improve both retention and performance • Oversee absence meetings, investigations, disciplinary meetings and employees’ appeals • Monitor the financial performance of the branch, analyse sales figures and forecast future sales • Cost control and P&L • Ensure the efficiency of all the operational tasks • Performance review • Plan sales incentive to support team in hitting targets • Ensure the branch is 100% audit compliant at all times • Resolve health & safety, legal and security issues

Lead Rental Sales Agent (Team Leader)

(Avis Budget Group UK • London Stansted Airport)
Provide guidance, instruction, direction and leadership to my group of staff, communicating clear instructions to the team members • Check that the daily operations are smoothly completed and fulfilled • Motivate the team using their knowledge and skills to achieve shared goals • Assist the manager in providing any training the team members are needed • Complete requested daily reports and create reports to update the manager on the team’s progress • Deliver great customer service, owning and resolving difficult situations • Managing company database for customers’ feedback and complains, proceeding with any necessary refund or reward to customers

Rental Sales Agent

(Avis Budget Group UK • London Stansted Airport)
Provide great face to face customer service • Work in a target driven sales setting, understanding and promoting the extra products and services that suit each customer’s needs • Build relationship with customers, being their first point of contact and listening for their feedback • Work towards targets to increase my productivity and sales skills • Ensure the daily availability of the correct vehicles’ stock • Work as a part of a team

Sales Executive

(Avis Budget Italia • Milano Malpensa Airport • Milano Linate Airport)
Deliver a great customer service experience • Work towards monthly sales and revenue targets as set by the sales manager • Create daily reviews and reports with sales data to update the manager • Identify selling possibilities and seek out new sales opportunities, evaluating each customer’s needs • Provide assistance to other members of the sales team • Investigate and resolving queries from customers

Here are some key qualifications and achievements that I bring to the table:

1. Strategic HR Planning: I have a track record of developing and executing HR strategies that support organizational goals, such as workforce planning, talent development, and succession planning.

2. Employee Relations: I excel in building and maintaining positive relationships with employees at all levels, mediating conflicts, and promoting a culture of open communication and collaboration.

3. Talent Acquisition: I have successfully led recruitment efforts, attracting top talent through innovative sourcing techniques and streamlining the hiring process to ensure a positive candidate experience.

4. Performance Management: I am experienced in implementing performance appraisal systems, coaching managers on effective feedback, and driving continuous improvement in employee performance.

5. Change Management: I have guided organizations through significant changes, reorganizations, redundancies and culture shifts, by facilitating smooth transitions and preserving employee morale.

6. Compliance and Legal Expertise: I possess a strong understanding of labour laws, ensuring that all HR practices and policies are in compliance with the current regulations.

I am excited about the opportunity to contribute my expertise to your team and help drive your HR initiatives forward and I welcome the opportunity to discuss how my skills and experiences align with your company's needs in greater detail.

Master’s degree in Politics • International Relations
(Università degli Studi di Milano • Political Science)
Political Economy | International Economic Relations | International Politics | Military Strategy Studies | Immigration Politics Studies |International Political Systems

Bachelor’s degree in Political Science • International Sciences and European institutions

(Università degli Studi di Milano • Political Science)
International Economic | Public Law | International Law | Political Science | European Institutions and organizations

CIPD Level 5 qualified  - Diploma in Human Resources Management