Michael Clark

Experienced professional with expertise in marine cargo insurance with CII Certificate accreditation. 
Internal sales and customer relationship management, flexible and able to work under pressure, possessing excellent communication skills both verbally and customer facing, experienced in all aspects of freight forwarding. Additional leadership skills gained from my time as a supervisor and as a Deputy Scout Commissioner.

November 2017 to current:

• Regular visits to clients and parent company freight forwarding offices to promote and enhance sales of insurance
• Regular interaction between market and in-house underwriters
• Creation of new / existing customer pipeline for new prospects 
• Set up of annual policies for new clients 
• Invoicing for spot & annual policies
• Liaison with insurance company regarding profitability
• Managing in house referrals / insurance for spot insurance with parent company
• Managing claims from parent company clients
• In house update of social media site
• Liaising with system developers to enhance in-house digital systems
• Training for parent company staff & third-party companies regarding insurance products and system usage 

June 2012 to November 2017

• Stakeholder Management including relationship management of existing client base and key internal contacts to ensure sales activity progresses smoothly
• Production of quotations - managing and issuing to new and existing customers including intra Europe quotations 
• Actively involved in meetings including preparation and provision of presentations 
• Client visits where required 

November 2010 to June 2012: 

• Creation of quotations and client management
• Proactive liaison and engagement with overseas agents and operations teams to ensure appropriate processes are in place prior to shipment 
• Monitoring rates and performance 
• Logging of all quotation activity in company system

Other Roles:

• Import / Export account handler in freight forwarding industry
• Jeweller, including buying, selling and production of bespoke items of jewellery

Chartered Institute of Insurance Certificate