Mohammad A Goffar

•Greeting and escorting customers to their tables.
•Presenting menus and providing detailed information when asked.
•Preparing tables by setting up linens, silverware and glasses.
•Informing customers about the day’s specials.
•Taking and serving orders.
•Answering questions or making recommendations for complementary products.
•Collaborating with other restaurant servers and kitchen/bar staff.
•Dealing with complaints or problems with a positive attitude.
 

Security Guard/CCTV at Group nexus, Elk Mill, Oldham.  May 2022 to November 2022
● Utilise the provided information systems to effectively communicate with co-workers and customers for the sake of safety and customer service.
● Site security patrols that are electronically recorded.
● Attend all alarm calls.
● Escorting visitors to relevant locations.
● Control room operator.
● Ensure that the clients are satisfied.
● Ensuring that the customer's needs are met
 

Ontrak Recruitment, London, Customer Service Assistant,  May 2018 to April 2020
•Acknowledging customers in a professional manner as they enter the shop.
•Acting as a primary point of contact for both face to face and online customers.
•Working in multiple retail locations on a rota basis.
•Serving customers on checkouts ensuring they receive an easy, seamless and personalised service.
•Giving information, helping solve problems, taking orders, handling complaints, updating computer databases and selling products.
 

Get- licensed- SIA Licence CCTV,     June 2022
Free 2 Learn - SIA Licence – Door Supervisor    August 2014
Lifelong Learning Centre-ITQ Level     Aug 2014
Stream - Customer service and sales training    Dec 2013