Mohammad Sajjad

• A proven track record providing technical solutions in pressurized environments working to tight deadlines.
• A highly competent team player with good communication & interpersonal skills across business divisions and managing teams.
• Ability to effectively manage networks and implement best practice in a range of professional environments. 
• Seeking a challenging position that requires a strong commercial awareness, an analytical approach and problem-solving skills

06/2019 – Present    KELLY Group Ltd – Senior Property/EL/PL/Claims Handler

• Liaising with third parties, solicitors, Engineers, TP insurers, clients via phone/email/letter
• Managing a small team, day to day management of all claims coming in
• People management responsibilities including recruitment, onboarding, coaching and performance management for the team
• Investigating allocated claims to establish how and why events occurred, and the potential legal liabilities. 
• Obtaining all necessary evidence and documentation, including detailed statements from witnesses.
• Determining appropriate action for resolution of the case. 
• Liaising with clients, policyholders, brokers and solicitors. 
• Negotiating settlements as necessary within agreed authority limits. 
• Handling all cases in accordance with the client’s requirements.
• Ability to pay attention to detail/accuracy
• Taking claims from the scene
• Loading all claims onto internal system
• Raising payments for claims
• Liaising with all departments/managers to obtain relevant information
• Investigating and handling claims in an efficient manner
• Maintain balance of work to ensure cost effective and timely settlement of all claims
• Ability to organise and prioritise workload and to work independently
• Understand Legislation around EL/PL Claims

01/2018 – 06/2019    KELLY Group Ltd – Street works Civils Planner

Was kindly asked by Kelly’s if I could return and work as a Street works Civils Planner

• Receiving blockages, new duct, tree cutting and traffic management drawings from field engineers, these are to be checked and drawn electronically on the system and fill out the relevant information and then handed to civils to complete works.
• Costing all works using civils cost calculator and rate card.
• Surveying all civils jobs to ensure all civil work is done at the best cost effective manner. 
• Training and managing a team of 4 street work civils planners.

1. Report submitted for permission to do work i.e a dig/traffic lights. The form engineers use to initiate planning. 
2. Appling for Stats and Traffic management validation on each civils job.
3. Working closely with the Civils director to ensure all jobs are completed in a timely manner and costings are accurate. 

• To ensure delivering an effective and efficient work schedule for all planned and reactive work, with consideration given to appropriate notice end dates and company service level agreements to ensure Customer needs are met Monitor work – a start to finish process, update the system throughout the workflow
• Maintain contact with engineers throughout the day, ensuring any failed installs or on hold installs are accounted for
• Avoid potential work failures by liaison with client Customers
• To ensure the accurate completion of all documentation required to report field service performance. Provide relevant reports and updates as requested.
• Promote H&S standards ensuring compliance with statutory and company requirements.
• Undertake any other duties commensurate with this position
• Reporting directly into the Project Support Manager and picking up any other tasks where required

04/2016 – 01/2018      ADVANCE Group Ltd – Service Call Co-ordinator                   

Advance Group Ltd are one of the leading consultancy led services for catering solutions in the UK for over 30 years. From providing efficient commercial kitchen design, supply and maintenance. 

1. Instructing engineers to maintain kitchen appliances at commercial restaurants and kitchens 
2. Managing 30 engineers on a daily basis across the whole of the UK
3. Making sure all calls are allocated and attended to with 24 hours by an engineer
4. Balance the loading evenly across engineers ensuring maximum job to travel time performance
5. Ensuring I achieve all the target SLA’s
6. Keeping a good level of communication and relation with engineers, customers and parts suppliers
7. Ordering parts from suppliers within the UK and Europe.
8. Insuring costs and billing are accurate and all orders are kept within a allocated budget 
9. Weekly van stock replenishments in line with engineer’s requests
10. Keeping a good attention to detail to ensure KPI’s for key and contracted customers are achieved
11. Daily despatch report of parts ordered
12. Updating calls in Service Director using information from Interquip, on a daily basis
13. Updating the engineer work rota and emergency call out rota
14. Providing customer sites with up to date RAM’s and insurance documents

08/2014-04/2016    KELLY Group Ltd – Project Support Co-ordinator

The Kelly Group are one of the UK’s leading telecommunications and cable contractors working within the public utilities sector to provide fibre broadband, telephone lines to commercial the residential sector across the whole of the UK, working in partnership with BT Openreach.

• Tasked with  starting a whole new Ethernet project from scratch
• Liaising with IT to build an internet based project database 
• Coordinating the updating and maintaining of the project database
• Accepting, assigning & scheduling Job packs with engineers, allocating OBAS access cards where needed with internal officials
• Hosting conference calls, developing reports and statistics using Advanced Excel (v-lookup) and MS
• Provide independent assessment of project information and status
• Updating references using the relevant database & trouble shooting new and different daily issues
• Developing new process to achieve maximum efficiency within the project to ensure control procedures are being adhered to
• Managing my team to ensure all processes are achieved. 

08/2013 – 08/2014    KELLY Group Ltd – Field Support Co-ordinator 

• Managing up to 50 engineers on a daily basis in the Central London area using KRS software.
• Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling. 
• Ensure compliance to standards and processes through regular debrief process with field service engineers
• Organize engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible.
• Monitoring and moving work between operatives to achieve maximum optimization 
• Maintaining contact with engineers throughout the day, ensuring any failed installs are accounted for
• Avoid potential work failures by liaison with client Customers
• To ensure the accurate completion of all documentation required to report field service performance. Provide relevant reports as requested. 
• Ensure all jobs are accounted for and closed by the end of the day
• Updating and housekeeping of an internet based client system

07/2009 – 08/2013   AVC Group Ltd – Resource Planner 

AVC is one of the leading providers of rollout and configuration managed services, software, hardware and networking solutions. Areas of expertise are IT managed services, telecoms, audio visual services, broadband, satellite installation, wireless communications and infrastructure services. Recycling services and Solar Energy.

• Working within a team of ten full time Routers, scheduling up to 1,800 field based Sky engineers working seven days a week throughout the UK using Alpha and Geoplan software.
• Working as a scheduler to allocate work to surveyors, installers and electricians who were installed PV solar panels throughout the UK.
• Organising Managed Services engineers with Project teams and Deployment Managers to ensure engineers were placed according to skills and location. Responsible for distributing correct paperwork including sign offs and scripts and closing jobs on Alpha. Generating customer rollout schedules ensuring successful project delivery.
• Working with Regional Managers, Project Managers and the BSkyb Business team. This involves writing up Regional Manager Target surveys, noting job completions, creating Special Heights Jobs throughout the UK, updating data on spread sheets and maintaining the Alpha system.
• Ensuring Customer schedules are priced correctly for the Sales team so that potential costs are reduced to minimum levels and resources are effectively utilised.
• Responsible for checking team expenses (making sure the correct job number/ amounts are being claimed and reconciling receipts) and making sure all hotels, ferries and flight bookings have been made.

11/2005 – 06/2009     Galant Marketing Services – Estate Agent Manager/ Travel Agent Manager     

Galant Marketing Services specialise in Mortgages, Lettings, Travel and Personal Injury Claims.

• To type out rental contracts, making sure all items left in the property are in good working order as well as all white goods, landlord has a up to date gas safety certificate if gas equipment is in the property, electrics checked by a qualified electrician, make a itinerary list, have electric, gas, water and council tax bills with reference numbers and up to date readings. 
• For each tenant, obtain character reference plus previous landlord reference and do a credit check. 
• To receive rent on time and to deposit into the landlords account on the date specified on the rental agreement. 
• Keep regular contact with the tenants with regards to the maintenance of the properties.
• Making appointments to take clients out to view properties, take photos of properties for marketing and to process them. 
• A strong track record of delivering sales targets in a field sales environment
  - Experience of (and great aptitude and passion for) people management
  - A focused approach to meeting and exceeding targets (both individually and through a team)
• Processing appraisals and mortgage applications for our clients as well as home insurance for new property buyers. 
• Dealing with the companies banking and general office duties. 
• Galant Marketing Services also provide an Airline Ticket service and also Personal Injury Claim service. I was also the head of the Airline Ticket department and had also put some personal injury application through to solicitors for our clients.

2022- 2023:     CHARTERED INSURANCE INSTITUTE CII

                                City & Guilds: IF4 Insurance Claims Handling Process

2020- 2021:     CHARTERED INSURANCE INSTITUTE CII

                                City & Guilds: IF2 General Insurance Business

2019- 2020:     CHARTERED INSURANCE INSTITUTE CII

                                City & Guilds: IF1 Insurance Fundamental

2008- 2009:     BARNFIELD TECHNOLOGY COLLEGE

                                City & Guilds: Electrical installation Part 1

2009- 2010:     BARNFIELD TECHNOLOGY COLLEGE

                                Carpentry & Joinery – Level 1

1997- 2000:     LUTON SIXTH FORM COLLEGE

                         GNVQ Intermediate: Information Technology, Grade Distinction

                          GNVQ Advanced: Information Technology, Grade Merit

1992- 1997      CHALLNEY HIGH SCHOOL FOR BOYS LUTON

                        7 GCSEs: Including Math’s and English all at grades A-C.