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Haverhill
Monika Situmorang

Monika Situmorang

Indonesian Interpreter

Tourism / Travel / Hospitality

Haverhill, St. Edmundsbury District, Suffolk

Social

Services offered

Native Indonesian speaker with professional English proficiency, experienced in bridging communication between Indonesian and English-speaking stakeholders. Skilled in interpreting, translating, and facilitating cross-cultural business and hospitality interactions, with strong customer-facing, operational, and confidential communication skills.

Virtual assistant
Interpreter
Customer support
Business development coordinator
Translator
Approximate rate: £ 12.21 per hour

Experience

Customer Support & Language Liaison – Cloudbeds (Global SaaS / Hospitality Tech)

2018 – 2020

  • Assisted Indonesian and international hotel operators with PMS (Property Management System), OTAs (Online Travel Agencies) and POS (Point of Sale) integration.
  • Acted as live interpreter during meetings and training sessions, bridging communication between Indonesian clients and English-speaking managers.
  • Translated and explained complex English technical and business documents to Indonesian stakeholders, ensuring accurate understanding and compliance.
  • Provided multilingual customer support (English, Indonesian, Portuguese, Spanish) via email, phone, and video, achieving high satisfaction ratings under pressure.

Business Development Coordinator – Alba Runut Indonesia

2019 – 2021

  • Coordinated meetings with foreign stakeholders, Indonesian customers, government agencies, and air charter clients for aircraft sales.
  • Translated and interpreted documents, presentations, and discussions between English and Indonesian stakeholders.
  • Assisted in preparing proposals and contracts, ensuring all parties understood key business and technical details.

Google SEM (Search Engine Marketing) Specialist – ClickBus, São Paulo, Brazil

2014 – 2015

  • Managed digital marketing campaigns targeting the Indonesian market, including
  • Google Ads paid search campaigns and social media promotion.
  • Conducted market research and competitor analysis to optimize campaigns and increase ROI.
  • Acted as multilingual liaison, interpreting communications between Indonesian, Portuguese, and English-speaking teams to ensure accurate understanding of campaign requirements and reporting.

Virtual Assistant – Delvin New Age Shop (Shopify, Remote)

2024

  • Assisted customers in English and Indonesian with enquiries, orders, and returns, ensuring positive experiences.
  • Processed card payments securely using Stripe, tracked shipments, and managed stock levels.

Education

  • BSc in Aviation – University Anhembi Morumbi, São Paulo, Brazil (2015)
  • IELTS C2 – Advanced English proficiency
  • Google Cybersecurity Professional Certificate

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