Muhammad Waqar Hanif
Services provided: Customer Support Representatives
About Muhammad Waqar Hanif:
Results-driven professional with over 13 years of hands-on experience in technical pre-sales, B2B and B2C sales and project management, specializing in driving profitable growth in competitive sectors through proactive account management and business development. Adopts a consultative selling approach to ensure specific client requirements are met whilst focusing on exceeding their expectations for service quality. Currently responsible for managing a yearly revenue portfolio of PKR 2.6 B, onboarding over 60 new accounts monthly, and overseeing a total of 3200 B2B accounts. Vital role in securing new business and revenue streams, attending industry events as the company representative, and hosting meetings with potential clients to market service and product offerings.
An innovative strategist who has successfully managed major projects that have enhanced brand impact, service offerings and reduced significant risks. Commercially astute with an instinct for identifying and maximizing new business opportunities. Renowned as a motivational leader capable of training and developing teams to enable them to fulfil their potential and add value to the business. Holds international licensure, able to work in diverse environments and adapt to ever-changing standards globally
Experience
Promoted in recognition for ability to introduce new revenue streams and secure sales, supporting corporate sales team to close and finalize corporate deals and contracts based on clients’ network needs. • Developing, pricing, and deploying 3200+ digital/A2P customized solutions, revenue increase of 300+M. • Successfully closing deals with top-tier clients through pre-sales, resulting in 6% yearly increase in revenue. • Delivering 3200+ enterprise solutions, preparing 1500+ RFPs, submitting 1200+ bids and 200+ tenders. • Delivered complex fixed and wireless infrastructure projects worth 200M PKR budget. • Maintaining solutions pricing in line with company’s profitability strategy of 30%. • Establishing a regional-level ecosystem for enterprise solutions, creating more than 700M revenue. • Essential role during initial project management stages by overseeing pre-sales/business development such as bids/tenders, target market analysis for ESS products and customer profiling across demographics and industries, to successfully adjust solution offerings based on identified needs. • Maintained and strengthened corporate client relations by participating during account management activities, such as regular portfolio review, upselling, cross-selling and enabling sustainable client growth. • Technical duties include performance monitoring for clients’ networks, responding to outages, KPI degradations, coordinating vendors, ESS product deployment, identifying and resolving network faults. • Prepared RFPs, feasibility studies, proposals, commercial documents and profitability ROI analysis. • Services offered: fixed line products, wireless solutions, data/voice, SD-WAN, Cloud computing (HCIA & AWS), IPLC, MPLS, CIR, M2M, virtual PBX, IoT, Dynamic 365
Education
posses professional degree in BS electronics and also done Masters in Business administrations.
AWS cloud practitioner certified.
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