
Neha Chauhan
Customer Service / Support
About Neha Chauhan:
Business Manager with over 15 years of customer service and client success expertise, helping businesses build and maintain client relationships, retain and acquire new clients, offer solutions, and drive customer satisfaction. Implemented strategic initiatives resulting in an 85% increase in client retention, a 65% increase in upsell and expansion opportunities within existing accounts and a 90% growth in revenue.
Acquired strong management, operations, communication, interpersonal and analytical skills with a passion for exceeding expectations and contributing to the growth and success of organisations.
Adept at leveraging industry knowledge and resolving issues to drive continuous improvement and impact in business and client service management.
Experience
Business Manager with over 15 years of customer service and client success expertise, helping businesses build and maintain client relationships, retain and acquire new clients, offer solutions, and drive customer satisfaction. Implemented strategic initiatives resulting in an 85% increase in client retention, a 65% increase in upsell and expansion opportunities within existing accounts and a 90% growth in revenue.
Acquired strong management, operations, communication, interpersonal and analytical skills with a passion for exceeding expectations and contributing to the growth and success of organisations.
Adept at leveraging industry knowledge and resolving issues to drive continuous improvement and impact in business and client service management.
Education
EDUCATION
Brunel University – London From 09/2020 – 12/2021
MBA in Digital Innovation – 2021
Professionals in the same Customer Service / Support sector as Neha Chauhan
Professionals from different sectors near North London, Islington, Greater London
Other users who are called Neha
Jobs near North London, Islington, Greater London
-
Relationship Director
1 week ago
Tailwind Recruitment Ltd LondonAn international Corporate Bank is seeking a well-networked proactive Relationship Director to develop its Defence sector offering focussed on the UK and parts of Europe.The role is based in London. · This is a rare opportunity to build a business largely from scratch and take ow ...
- Creativehood London
Join our London-based design studio with offices worldwide. This role focuses on building client relationships, driving new business, and promoting our creative services across the design and property sectors. · Grow the studio's presence in the UK and Europe · ...
-
Senior Business Development Manager
1 month ago
LLB Recruitment Ltd LondonThis is a fixed term contract role for 12-months for a Senior Business Development Manager based in London working 4:1 hybrid arrangement. · The successful candidate will be responsible for developing and executing business strategies, identifying new market opportunities, and bu ...