Nelson Okoeguale

I am Nelson Dave Okoeguale, a passionate and driven Junior IT Technician with a strong foundation in IT support and systems administration. I thrive on solving technical challenges and ensuring smooth operations for end-users and organizations. With a CompTIA A+ certification and hands-on experience in troubleshooting, system configuration, and network management, I am committed to delivering efficient and reliable IT solutions. I bring a blend of technical expertise and excellent customer service skills to any IT environment. I excel at diagnosing and resolving hardware and software issues, configuring and maintaining network devices, and managing Active Directory tasks such as user account creation and password resets. My ability to learn quickly and adapt to new technologies ensures I can support dynamic IT environments effectively. Additionally, I prioritize clear communication and teamwork to ensure users feel supported and IT goals are met. My goal is to grow as an IT professional by building on my existing skills and gaining exposure to advanced technologies. I aim to contribute to an organization's success by enhancing its IT infrastructure and providing exceptional technical support. Long-term, I aspire to specialize in areas like cybersecurity, network administration, or systems engineering while earning certifications such as Cisco CCNA and Microsoft Certified: Azure Administrator Associate.

• Provide first-line support to users experiencing IT issues, both remotely and on-site • Troubleshoot hardware, software, and network-related problems • Log, prioritize, and track IT support requests using a ticketing system • Escalate unresolved issues to higher-level technicians or specialists • Perform routine maintenance tasks such as software updates, antivirus checks, and system backups • Monitor system performance and report anomalies • Create, modify, and deactivate user accounts in systems like Active Directory • Reset passwords and unlock user accounts • Install and configure desktops, laptops, printers, and other peripherals • Diagnose and replace faulty hardware components • Assist in configuring and troubleshooting network connections • Support the setup of Wi-Fi, LAN, and VPN connections • Maintain detailed records of support activities and solutions provided • Update knowledge base articles for common issues • Communicate effectively with users to understand their issues and provide clear solutions • Deliver exceptional service to ensure user satisfaction

Ambrose Alli University, January 2008

CompTIA A+ certified