Nikhil More

Experienced Customer Relations and Service Delivery professional with over 18 years of international experience across healthcare, finance, L&D, and IT. Proven success in lead generation, stakeholder engagement, and enquiry conversion. Adept at managing CRM systems, coordinating home visits, and building community relationships. Certified in Project Management and AI innovation, with a strong track record of improving customer outcomes and driving occupancy through strategic outreach, content optimisation, and targeted campaigns.

I am a strategic and results-driven professional with over 18 years of international experience spanning healthcare, finance, IT, and learning & development. My career has been defined by customer-facing roles where I’ve consistently delivered measurable impact—whether through stakeholder engagement, CRM optimisation, debt recovery, or digital transformation.

In the care sector, I achieved an 81% conversion rate at Windsor Court by turning enquiries into permanent residents through empathetic communication and tailored outreach. At Maria Mallaband Care Group, I led debt recovery across 18 care homes, reducing outstanding balances by 20.45% in just five months while supporting financial audits, payroll, and staff onboarding.

In finance, I grew client portfolios by 23% at Omega Wealth and co-developed “Flash Trade,” a Generative AI-based auto-trading platform. I’ve also led SEO-driven marketing campaigns, community events, and service alignment initiatives across diverse sectors.

My technical toolkit includes CRM systems (Salesforce, Oracle CRM, CVICA), PSA tools (Wrike, Monday, Teamwork), Power BI, SQL (basic), and AI implementation. I hold certifications from IBM, Google, and Vanderbilt University in AI engineering and project management, and I’m committed to continuous learning and future-ready innovation.

Fluent in five languages and skilled in stakeholder communication, I thrive in roles that require adaptability, emotional intelligence, and a people-first approach. My project portfolio showcases a wide range of initiatives—from data categorisation and speech recognition to financial automation and service design.

● BSc Hons in Mathematics – North Maharashtra University ● Project Management Professional – Google ● AI for Project Management – IBM ● Agentic AI & AI Agents for Leaders – Vanderbilt University ● AI Engineering Professional – IBM