Nikki Casey

An experienced Salesforce Administrator with a background in Business Relationship Management, Project Management and Team Management. Working within the business to maintain and build the Salesforce Org for 500+ users. I currently work within a Salesforce team of 3 with myself being the more senior Salesforce admin, having worked with Salesforce for over 8.5 years. Proficient in liaising with major stakeholders across the business to establish what is desired from Salesforce as their CRM. I work closely with the team to ensure all projects run smoothly from requirement meetings through scope building to UAT and roll out to production as well as Org migrations over multiple cloud platforms.

Working as a Salesforce Administrator as part of a team of 3, I help to maintain and improve multiple Orgs over the business. My current role is hybrid with visits to other sites as and when required. We currently house just over 500 users in our Org which covers the UK, Ireland, Netherlands, France, Australia, Belgium, India and more recently Thailand. At the start of 2023 I fronted the migration of our old Org (which was shared with the Americas) to an Org for the regions mentioned previously, this included working alongside a consultancy company for additional support with workload. Working daily with flows, process builder, object and field management. Each Salesforce Administrator has individual projects as well as team projects and I am incredibly efficient at working and managing more than one project at a time. Projects can vary widely from basic Object set-ups such as email-to-case to more complicated builds such as Quoting functions, Complaints Handling, Communities and New Org builds. Due to the high demand of projects throughout the business we are champions of Jira boards to track and monitor the progress of each. 

Alongside the larger projects I assist in managing the Helpdesk as we do not currently have a dedicated Service Desk member for Salesforce (via Manage Engine) and am methodical in my approach to working and clearing down tickets and issues our users are facing in their day-to-day roles. Be it flow issues, Conga, and other Integration support, Formstack mapping or generic field/formula/picklist amendments. 

Each project that I run is done so with a full scope, procedure mapping, Salesforce Requirement Documentation and for larger projects, Workshops and User Training Sessions. This helps to ensure that as a team we are all following company procedure and our documentation falls in line with IT policy and is clear when it comes to Auditing. 

9 years Salesforce Admin experience