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Customer Service / Support
Olawale Shoremekun

Olawale Shoremekun

Business Admin | Manager | Customer Service
Colchester, Colchester District, Essex


About Olawale Shoremekun:

Results-driven and organized Manager with over 5 years of experience in increasing productivity through business processes, reducing operational costs, achieving Customer delight, and increasing overall efficiency. Proficient in implementing strategic initiatives, managing inventory, and coordinating transportation.

Demonstrated ability to develop and maintain strong relationships with suppliers and customers, while ensuring compliance with industry regulations. Proven track record of successfully managing teams and fostering a culture of continuous improvement.


Logistics Startup Co-Founder/Manager:

  • Co-founded a successful logistics startup addressing import/export challenges for indigenous goods.
  • Strategically managed operations, including marketing, human resources, warehousing, transportation, and customer services.
  • Liaised and negotiated with stakeholders, resolving client complaints and achieving an 80% positive feedback rate.
  • Supervised, coached, and trained employees on ethical business practices.
  • Maintained metrics, analyzed data using KPIs and OKRs, identified best practices for measurable business improvements.
  • Singlehandedly delivered 100 parcels in a day during logistics officers' absence.

Customer Success Manager at Banksforte:

  • Achieved a 40% rise in customer satisfaction ratings in multimedia production service.
  • Spearheaded a targeted and efficient recruitment process, resulting in a 20% increase in top-tier talent recruitment.
  • Ensured seamless onboarding, contributing to a 15% improvement in team cohesion and collaboration.
  • Strategically delegated tasks, leading to a 25% increase in creativity and efficiency in multimedia production.
  • Cultivated a collaborative and innovative environment, resulting in a 30% improvement in project quality metrics.
  • Identified and implemented enhancements, achieving a 15% increase in overall productivity aligned with industry trends.



  • September 2022 – January 2024

Master of Business Administration. Anglia Ruskin University, Cambridge.                             2:1 Expected               

  • June 2006 - July 2009

BSc Computer & Info Sci.               Lead City University, Ibadan.                                                                    2:2                                                   

  • November 2000 – January 2006

Higher National Diploma. Computer Science the Polytechnic Ibadan.                                       Xsdew3212§Upper Credit


  • September 1994 – September 2000

GCE A Level and O Level                                                                                                                Credits

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