Opeyemi Ogundeyi

I am a dedicated and experienced business professional with a proven track record of handling end-to-end processes, maintaining accurate records, and resolving complaints. Strong technical product knowledge and ability to communicate effectively with customers and colleagues

Experience

Customer Service Representative

Greanspace Technologies Ltd, Lagos, Nigeria                                                                                                     Mar 2021 - Oct 2022

• Ensured end-to-end task ownership, emphasizing product knowledge and compliance to bolster customer trust.
• Managed precise record-keeping, aligning with regulations and standards to facilitate seamless audits.
• Demonstrated dedication to technical expertise, enabling effective team collaboration and task coverage.
• Effectively resolved diverse customer inquiries, maintaining meticulous documentation for transparency.
• Fostered advisor relationships, cultivating open communication and cohesive work dynamics.
• Investigated and resolved complaints per procedures, addressing root causes and customer needs.
• Proactively contributed to team improvement, enhancing service standards and personal growth.

Rider Services Operative

TabikExpress, Lagos, Nigeria                                                                                                                                      Jan 2019 - Mar 2021 

• Provided top-notch support to riders through email and phone channels, resolving issues promptly.
• Collaborated closely with Restaurant, Customer, and Legal teams to efficiently manage and resolve incidents involving riders.
• Proactively identified opportunities for process improvement to enhance service quality and efficiency for riders.
• Maintained a high level of productivity and quality while meeting ambitious targets.
• Collaborated with team members to achieve common goals.

Production Assistant (Internship)

Hatixa Solutions, Lagos, Nigeria                                                                                                                               Mar 2018 - May 2018

• Facilitated communication between stakeholders and supported project tasks.
• Provided comprehensive support to staff, including answering calls, taking meeting notes, data entry, and other required tasks.

Students’ Industrial Work Experience Scheme (SIWES) – Project Associate

Lagos State Ministry of Works and Infrastructure, Lagos, Nigeria                                                                    Jun 2014 – Dec 2014

• Assisted with data management and project coordination.
• Addressed community elders' grievances and made a report to my supervisor.

MSc Management with Digital Marketing 

University of Hertfordshire, United Kingdom                                                                                                                     2022 – 2023

• Developed a deep understanding of the importance of human resource management in a multinational context, and I am skilled in effectively managing people in different cultures.
• Mastered how to use financial information to make better business decisions, solve business problems, and manage financial performance.
• Attained a strong understanding of the fundamentals of marketing, and I can apply them to launch new businesses and products.
• I used data and analytics to improve operational decision-making and business performance. 
• I was awarded top 10% performer in the 2023 Strategic Marketing and Entrepreneurship module.
• Member of the Management Society
• Research Project - Exploring the Impact of Big Data Analytics on Enhancing Customer Satisfaction and Loyalty in Streaming Services: A Case Study of Netflix and Prime Video.

BEng Civil Engineering

University Of Ilorin, Nigeria                                                                                                                                                   2011 – 2018