Patty Oliver

Proficient after sales and customer service and sales professional skilled in the automotive and agricultural manufacturing industry providing excellent customer service and building strong customer relations. 

Organized, efficient, personable and able to deliver results in challenging and pressurized work environments. 

Providing an outstanding service and deal with a broad range of customer needs from sales to aftersales and complaints handling.

Career Summary

April 2021 – present                               Ariens Company

                                                                Customer Service Advisor 

Outline

Ariens Company is a manufacturer of outdoor power equipment and supplier of service spare parts for their product ranges. 

Key Responsibilities 

• Assist distributors and dealers with out of box issues, escalating quality issues to the relevant departments.
• Manage returns for spare parts and warranty claims, assist with parts order queries and update on back orders. 
• Collaborate on service training, creating course content for Product Resources training.
• First contact for customer care issues, assist technical team with correspondences and arrangements for collections and deliveries for tractor repairs.
• Assist dealers with navigating product resources systems, search for spare parts, warranty claims submission, product registrations and general enquiries.
• Maintain databases for out of box quality share, returns and collections as well as customer care issues.

March 2021                                             Complete Care Amegreen

                                                                   Healthcare Assistant 

December 2020                                      Thames Hospice charity shop

                                                                   Volunteer Retail Assistant

February 2020 – October 2020            Kidskonnect

                                                                    Part time assistant design consultant - Vocab & Math                                                                         worksheets 

November 2019 – June 2020               Advance Diploma in Teaching Assistant Level 5

                                                                   Student (CPD Courses for professional development UK                                                                    – online)

February 2019 – October 2019            Level 5 TEFL Certificate - The TEFL Academy, UK

                                                                   Student (Teaching English as a Foreign Language)

April 2014 – March 2019                        KJAER & KJAER A/S

                                                                    Sales Professional Expats & Diplomats

Outline

KJAER & KJAER is a Danish company authorised supplier of Ford vehicles to the International Aid & Development sector. 

Key Responsibilities 

• Actively sought new customer prospects and opportunities within the expat, diplomat segment.
• Managed tender process; delegating tasks, coordinating input, compiling final quotes within deadlines.
• Secured feedback on customer, market and competitor developments; develop and streamline product offerings.
• Administrative duties, e.g. use of systems, maintenance of customer database and weekly/monthly planning and account reviews with line manager.

Mar 2012 – Oct 2013                              McCARTHY NISSAN

                                                                    Fleet Sales Executive

Outline

Fleet sales and coordination of deliveries including assisting with preparation of management fleet orders.

Key Responsibilities 

• Maintaining fleet customer relationships to maximize sales 
• 100% customer satisfaction on sales process and vehicle handovers

Nov 2013 – Mar 2014                             Service Advisor for Renault division

• Communication of service work and update on repairs with customers in a professional manner,
• Producing of Job cards on Dealership computer systems, 
• Updating of customer details and vehicle records,
• Provided invoices and received payments,
• Upselling of warranties and service plans where applicable.

Sep 2011 – Feb 2012                              SELF EMPLOYED – Catering Business

Outline

Successfully provided catering for dealership launches and lunches including delivery service general.

Jun 2010 – Aug 2011                              McCARTHY MOTOR GROUP

Fleet Sales / Business Development Manager

Feb 2010 – May 2010                             SANDOWN MOTORS – MITSUBISHI

                                                                    Fleet Sales Executive

Feb 2006 – Jan 2010                               McCARTHY MOTOR GROUP

                                                                    Sales Executive / Relationship Manager

Jun 2003 – Jan 2006                               SANDOWN MOTORS – MERCEDES-BENZ

                                                                    Customer Relationship Manager, smart

Jun 2000 – May 2003                             Sales Executive for Pre-owned Vehicles

Jan 1991 – May 2000                             Sales Administrator

Education & Qualifications

2020                Advanced Diploma in Teaching Assistant Level 5 

2020                Level 3 Certificate in Teaching Assistant - Wellbeing of Children & Young                                      People 

2019                Qualifi Certificate Level 3 Teaching English to Young Learners 

2019                Qualifi Certificate Level 5 Teaching English as a Foreign Language  –                                            Combined 168hours

2019                First Aid level 1 Certificate

2013-2014       UNISA Office Management Certificate NQF Level 6

2003-2015       SALES TRAINING (Mercedes-Benz, smart; BMW, VW, Nissan, Ford)

1987                Matric Exemption