Paul Binns

A good reliable, hard-working individual able to offer commitment and experience to any prospective employer. Eager to learn new skills and willing to take up further training in any working environment. A role I can utilise existing skills and qualities would be perfect for both me, and hopefully for your own company. I have a polite and understanding manner together with the ability to deal with situations working within set guidelines to reach a positive outcome.

Employment History/Experience

2016 – 2017 Capita Customer Service Agent

(Department for Work and Pensions)

Duties: Answering inbound calls, helping customers apply over the phone, solving queries, booking appointments, sending out relevant paperwork.

2014 – 2015 Capita Customer Service Advisor

(O2 and Marks and Spencer)

Duties: Answering inbound calls, dealing with customer complaints, promoting suitable products, taking orders. Arranging delivery with a courier.

2010 – 2011 Voluntary Action Barnsley (VAB) Clerical Admin

Duties: General office duties e.g. answering the telephone, photocopying, using PC, laminating, editing, binding and franking. Use Microsoft Office, Word, Excel, Access, Publisher, PowerPoint and Outlook. Various Skills for Life courses using Learn Direct. Taking minutes at monthly team meetings. Ordering training materials including stationary with the use of purchase orders and preparing invoices.

2013 – 2013 Barnsley Business Innovation Centre

City & Guilds Accounts and Bookkeeping level 1 & 2 first class pass

2001 – 2002 Barnsley College

A Levels (A2) ICT Grade C Chemistry Grade D Physics Grade D

Key Skills Communication Level 3 (AS level) Mathematics E

1995 – 2000 Darton High School, Barnsley

GCSEs Science Dual Award AA English Literature A History A

English B Maths B French B Business Studies B Design Technology C Expressive Arts D