
Poonam Karia
Customer Service / Support
About Poonam Karia:
I am a people person. I am bubbly and like to help people. I am hard working and I go the extra mile when needed
Experience
When I was working at the Coventry University I maintained experience in using the Procurement
financial system, I have to raise orders, arrange for invoices to be paid and monitor expenditure against
designated budgets as required. My main responsibility was to help the Business manager and Head of
Neighbourhood services with funding to external companies such as, Belgrade theatre and all Coventry
community centres.
I have gained the following skills from my current/previous jobs
• Communicate confidently and effectively with senior managers and customers.
• Possess excellent organisational/time management skills, with the ability to prioritise and
manage own workload.
• confident within myself, this allows me to develop & maintain successful relationships with my
work colleague’s & customer’s
• Able to plan, research and analyse information for management purposes.
• coordinate/organise meetings, conference and consultation events and take minutes and
follow-up actions
I have the ability to meet deadlines and complete work to a high standard under pressurised and difficult
environments, this is due to my ability of being able to prioritise and organise my workload efficiently
and effectively, using my time-management skills
Education
Qualifications
BA Business Information Technology = Oct 99 to June 2003 gained Degree
BTEC GNVQ Advanced Information Technology = Oct 97 to July 99 gained Merit
BTEC GNVQ Intermediate Business = Oct 96 to July 97 gained Distinction
8 GCSE’s (English Language-C, German-D, Maths- C, English Literature-C, R.E- B, Single Science - C;
Design Technology - D)= Oct 91 to July 96
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