Rebecca Baker

Currently a BA Social Work student, I have a strong interest in working with and helping others, particularly those who are vulnerable as I enjoy building their confidence and independence in everyday tasks through person centred practice.

I am a keen and quick learner, who works well alone or as part of a team.

Hollybank Care Home, Arnside

01/2021 – 09/2021

HR and Finance Administrator

Duties included running the monthly payroll, taking referrals, processing funding and finance returns, dealing with invoices, monthly reports and recruiting new staff members as well as performing DBS checks all in a confidential manner. I also dealt with resident’s finances and their families when needed alongside general administration duties such as responding to emails and queries and filing.

Hollybank Care Home, Arnside

09/2020- 01/2021

Activities Co-ordinator/Bank Care

Duties included organising and carrying out activities for residents, particularly activities that involved stimulating residents with Dementia/Alzheimer’s. Organising events such as Christmas parties and days out for residents and managing the home’s Facebook page.

Bank care duties included assisting residents with personal care such as dressing/washing residents, assistance with toileting and mealtimes if required and most importantly providing emotional support, alongside following safeguarding procedures and person centred care to empower all individuals.

Catering Appliance Superstore (J J Martin Ltd)

05/2016 – 09/2020

Senior Sales Administrator

Providing a high standard of service to our customers by answering telephone calls and emails using product knowledge gained from the role, processing online and telephone orders using a tailor-made CRM database,  actively seeking sales by offering accounts and managing those by supporting contacts with any assistance they may need, providing quotes to customers to stay competitive by building a rapport with suppliers, processing Pro-forma Invoices and payments using the Sage Pay system, assisting new colleagues with the ordering system, suppliers and product knowledge. Adhering to GDPR rules to ensure the company and customers are protected from fraudulent activity.

T & K Gallagher Ltd

12/2013 – 05/2016

Stock Controller

Working on a Utilities contract across the majority of the North West; Placing purchase orders and invoices and producing/analysing reports using the SAGE200 database as well as recording gang sales via material issue sheets, managing company depots across a regional basis, working alongside company director’s and logistic managers in planning and setting up new depots, seeking and researching high quality materials at reasonable prices, managing store supervisors to ensure accurate re-order levels and weekly gang sales plus current stockholdings,  assisting agents and operatives by forecasting and planning materials for all works ranging from domestic connections to high energy distribution works, use of Microsoft works programmes such as Excel, Outlook and database, communicating with clients and suppliers proactively and efficiently on a daily basis, working as part of a nationwide Supply Chain team to ensure a high quality professional service was delivered by monitoring supplier performance and providing ideas/implementing changes where necessary.

The Plough, Lupton

09/2010 – 12/2013

Front of House

Using the telephone in a polite and friendly manner, handling money by banking and cashing up, using Microsoft databases such as Word, Excel and Publisher as well as responding to customers via email by using Outlook, processing data and reservations, filing, menu design, working on a bar and in a restaurant including taking food orders using a handheld till, “running” food to the customers, serving customers food and beverages, ensuring daily cleanliness and ambience of the bar, restaurant and kitchen, taking bookings for customers, supervision of bars on a daily basis, changing barrels, stock maintenance and rotation, closing down and locking up the bar and restaurant of an evening.

Currently undertaking a BA (Hons) in Social work at the University of Cumbria. (Started September 2021)