Rhys Webb

A few years before the pandemic I discovered a passion for finance and investing. In my spare time I manage/rebalance my own portfolio of investments in stocks and shares both individual and some ETF’s of which I actively look shop for lower management fees for to ensure future profits are not hindered by ongoing management/ISA charges as well as ensuring these capital gains are as tax efficient as possible all in aim to increase my net worth. 
I have also dabbled in day trading as well as spread betting with CMC markets and interactive investors via the money markets, mostly GBP/EUR.
Due to my growing interest I sought out further education, self funded, with the London institute of banking and finance of which I have recently passed.

I am interested in a role where I can actively use my listening and customer service skills to aid others and in order to build a career for myself. I am a very patient and understanding individual and feel that this alongside my motivation and perseverance will have valuable application.

Benefits and council tax Adviser (Contact Centre) - Thurrock council
March 2015 – Present

First point of contact for all incoming queries and complaints, it is our responsibility to ensure enquiries are resolved in a timely, efficient and professional manner to the satisfaction of the customer. 
I provide a first-class service to residents, internal customers and council employees to create a good rapport with the customer and to identify in which way I can best support and aid them. 

Duties include: Calculating and explaining housing benefit entitlement, verifying documents, resolving Council Tax technical issues, rent advice and arrears/recovery arrangements, creating and managing Thurrock online accounts, reviewing and taking payments, providing training and assistance to new staff. 

Business Admin Apprentice (Children’s Centre) - Thurrock Council
March 2013 – March 2015   

Duties included: Distributing petty cash, ordering various items for the children’s centre and inputting budgeting data onto spreadsheets, creating reports on centre activity, inputting data accurately into the Softsmart database, booking centre events, room booking, dealing with queries, filing, faxing, meeting and greeting, answering calls, chasing individuals to confirm attendance prior events, taking midwife appointments, minute taking, issuing funds to parents (essential living allowance), designing timetables/leaflets, assuring quality by calling up parents for feedback.