Ricci Cook
Customer Service / Support
About Ricci Cook:
I have over 30 years planning and forecasting experience gained in logistics and now contact centre management. Adept at working with senior management stakeholders, delivering optimum service through in depth analysis techniques.
Experience
I have worked my way through levels of forecasting and planning management with and for many blue chip companies, including Ford, EE, Welsh Water, Shawbrook Bank and BBC. I currently hold the position of Senior Workforce Planning Manager
Education
Educated to O Level
BTEC National Diploma
CILT
Professionals in the same Customer Service / Support sector as Ricci Cook
Danielle Cullen
university student
Customer Service / Support
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Caroline Busby
I am highly driven Work Coach who, whilst working on my own and collaboratively with other stakeholders has achieved a high standard of results.
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