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Birmingham
uche ohamobi

uche ohamobi

Technical support

Customer Service / Support

Birmingham, Birmingham

Social

Services offered

An experienced technical support analyst  

It support
Technical support analyst
Approximate rate: £ 13 per hour

Experience

Technical Support                                                                                      Sept 2022 –Current

TES Inc

Aberdeen United Kingdom (Remote)

  • Upholding strong client relationships, both with new and existing customers, through the provision of exceptional customer service.
  • Recognizing potential areas for growth and customer renewals and collaborating with the sales team to facilitate customer onboarding. 
  • Taking a proactive approach to handle escalation tickets, with a focus on prioritizing customer satisfaction and elevating the overall customer journey.
  • Delivering technical support to customers and ensuring their needs are met and issues resolved.

Education

 

M.Sc. Information Technology with Business Intelligence                   Sept 2023

Robert Gordon University

Aberdeen, United Kingdom

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