

uche ohamobi
Customer Service / Support
Services provided
An experienced technical support analyst
Experience
Technical Support Sept 2022 –Current
TES Inc
Aberdeen United Kingdom (Remote)
- Upholding strong client relationships, both with new and existing customers, through the provision of exceptional customer service.
- Recognizing potential areas for growth and customer renewals and collaborating with the sales team to facilitate customer onboarding.
- Taking a proactive approach to handle escalation tickets, with a focus on prioritizing customer satisfaction and elevating the overall customer journey.
- Delivering technical support to customers and ensuring their needs are met and issues resolved.
Education
M.Sc. Information Technology with Business Intelligence Sept 2023
Robert Gordon University
Aberdeen, United Kingdom
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