Robyn Waugh

As an accomplished professional with extensive experience across various industries, including retail, hospitality, and private technology services, I bring a wealth of knowledge to the role of Employee Engagement Specialist.  My passion lies in fostering inclusive workplaces with a commitment to excellence and a fresh perspective, I am eager to drive positive change and enhance the employee experience across a diverse workforce.

Expertise and Specialisation

Employee Experience: Throughout my career, I have consistently fostered employee experience through innovative programmes and initiatives. Whether it’s designing recognition programmes that celebrate individual contributions or creating collaborative spaces that encourage teamwork, I prioritise cultivating a positive work environment where employees feel valued and motivated.

Diversity, Equity, and Inclusion (DEI): I am deeply committed to promoting diversity and ensuring equitable opportunities for all employees. By championing inclusive practices, advocating for underrepresented groups, and creating a sense of belonging, I contribute to a workplace where everyone can thrive.

Learning and Development: Learning is at the heart of growth. As a learning enthusiast, I design and implement robust learning programmes that empower employees to acquire new skills, stay relevant, and adapt to evolving industry trends. By investing in their development, we create a workforce that remains agile and competitive.

Internal Communications: Effective communication is essential for organisational success. I excel in crafting clear, compelling messages that resonate with employees. Whether it’s aligning communication strategies with organisational goals or addressing critical updates, I ensure that employees stay informed and engaged.

Collaborating with Senior Stakeholders: Bridging the gap between leadership and employees is crucial. I thrive on collaboration, partnering with senior leaders to drive cultural change. Whether it’s aligning leadership practices with employee needs or spearheading strategic initiatives, I facilitate alignment and foster a cohesive organisational vision.

Motivated and Fulfilled Workforce: Ultimately, my goal is to cultivate a inspired and happy workforce. Engaged employees are not only more productive but also contribute to innovation and organisational success. Through personalised development plans, mentorship programmes, and employee wellbeing initiatives, I actively contribute to shared achievements.

My Experience

Throughout my career, I have championed experience at all employee lifecycle and journey points. Here are some additional details:

• Employee Wellbeing: Throughout my career, I’ve successfully implemented wellbeing programs that prioritise mental health, work-life balance, and overall employee satisfaction. By fostering a supportive environment, we unlock the full potential of our staff. For instance, at a previous organisation, I introduced the “Whole-Self Wednesday” initiative. This resulted in increased productivity, enhanced team bonding, reduced stress, and boosted morale. Employees felt more energised, connected, and motivated.
• Inclusion Strategies: Collaborating with cross-functional teams, I’ve developed and executed inclusion strategies. From targeted training sessions to fostering a culture of belonging, I’m committed to ensuring that every employee feels valued and heard. Recently, I led a company-wide diversity survey, analysing the results to identify areas for improvement. As a result, we implemented an inclusion mentorship programme and revised our recruitment practices to attract a more diverse talent pool.
• Equality and Diversity: I’ve spearheaded efforts to embed equality and diversity principles into organisational practices. By promoting fairness, addressing biases, and celebrating differences, we create a workplace where everyone thrives. As an Engagement & Culture Lead, I initiated a “People’s Gallery” series, highlighting employees’ unique backgrounds and experiences. This not only increased awareness but also fostered a sense of unity among team members.
• Employee Engagement: Recognising the critical role engagement plays in organisational success, I’ve taken innovative approaches. Boosting employee morale, encouraging open communication, and facilitating meaningful connections are my priorities. For example, during my tenure at FDM, I introduced a quarterly town hall meeting where senior leaders shared updates and actively listened to employee feedback. This forum has become a valuable platform for transparency and collaboration.
• Learning & Development: Integrating learning programs with diversity, equity, and inclusion efforts, I’ve empowered employees to develop new skills while ensuring equitable opportunities for all. My strategic approach fosters a culture of continuous learning, where employees feel valued and supported. Through personalised development plans and mentorship programmes, I’ve contributed to a workforce that thrives on diversity and mutual respect.
• Line Management: As a skilled line manager, I’ve overseen multiple teams, providing strong leadership, guidance, and unwavering support. My focus extends beyond task completion; I actively nurture the professional growth of team members. By fostering an environment of trust and open communication, I ensure that each individual thrives and contributes to the team’s success.
• Project Management: My project management expertise spans from project inception to successful completion. I orchestrate resources, timelines, and stakeholder collaboration to achieve project goals. Whether it’s a complex IT implementation, a product launch, or process improvement, I maintain a strategic vision while handling the tactical details. My ability to adapt to changing circumstances ensures project success.
• Data-Driven Programme Optimisation: I’m passionate about leveraging data to enhance programme effectiveness. Using advanced analysis techniques, I continuously evaluate existing programmes. Insights from data allow me to identify bottlenecks, streamline processes, and optimise resource allocation. By making informed decisions, I ensure programme sustainability and drive growth.

I am an enthusiastic and committed professional with extensive expertise in retail, hospitality, and private technology services sector, I specialise in enhancing employee experience. My focus areas include engagement, DEI, learning and development, and internal communications. The following highlights showcase my core achievements and contributions:

• Global Recognition Programmes: Implemented initiatives like employee of the month, length of service awards, and peer-to-peer acknowledgements.
• Mentoring and Coaching: Enhanced internal mentoring and led the Comeback Coaching initiative for returning employees.
• Employee Training Programmes: Created and delivered training to promote DEI awareness, HR understanding, and line manager responsibilities.
• Onboarding and Wellbeing Strategies: Implemented a global onboarding programme and developed wellbeing strategies.
• Line Management: Effectively managed several teams, providing leadership, guidance, and support to ensure their professional growth and performance.
• Project Management: Successfully led employee experience projects from inception to completion, coordinating resources, timelines, and stakeholders to achieve project goals.
• Data-Driven Programme Optimisation: Utilised data analysis techniques to continuously evaluate and enhance existing programmes. Leveraged insights to drive effective improvements and ensure programme sustainability and growth.
• EDI Leadership: Successfully managed EDI team, orchestrated inclusive events and campaigns, delivered global learning sessions, led employee resource groups, ensured regulatory compliance training, and advocated for authentic allyship.

I excel in partnering with senior stakeholders to foster cultural change and achieve business excellence by cultivating a motivated and fulfilled workforce. I am seeking a role in a company that aligns with my values and allows me to thrive as a specialist in people and culture. In return, I bring a wealth of knowledge, a strong drive to accomplish goals, and a commitment to staying innovative through upskilling to keep pace with industry trends.

Social Humanities Studies, BRADFORD COLLAGE – September 2010 – May 2012

Distinction in Social and Humanities studies, including A-level Maths and English.