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Rukhsar Manzoor

Rukhsar Manzoor

Business Support, Project Management, Service Desk

Customer Service / Support

Birmingham, Birmingham

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About Rukhsar Manzoor:

Dedicated professional with 8+ years in the Technology sector, wearing diverse hats including Project Management and Support Desk Management. Successfully coordinated support service delivery for a prominent healthcare online learning platform, commissioned by an NHS partner amidst Covid-19 pressures. Equipped with insights from across multiple industries, having supported projects across healthcare, financial services, online learning, education recruitment and admissions. Collaborative team player, results-oriented and firm believer in cross-functional teams. Mentored, guided and managed remote teams for 5+ years. Committed to continual improvement of business operations, client services and customer experience. ITIL4 Foundation Certified and BSc Honours graduate in Business and Psychology

Experience

Dedicated professional with 8+ years in the Technology sector, wearing diverse hats including Project Management and Support Desk Management. Successfully coordinated support service delivery for a prominent healthcare online learning platform, commissioned by an NHS partner amidst Covid-19 pressures. Equipped with insights from across multiple industries, having supported projects across healthcare, financial services, online learning, education recruitment and admissions. Collaborative team player, results-oriented and firm believer in cross-functional teams. Mentored, guided and managed remote teams for 5+ years. Committed to continual improvement of business operations, client services and customer experience.

Education

ITIL4 Foundation Certified and BSc Honours graduate in Business and Psychology

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