
Sam Hall
Customer Service / Support
About Sam Hall:
- As a hardworking and dedicated individual, I continually strive to go above and beyond in all I do to achieve quality results
- A diverse background has helped me to attain a broad skill set, and I am open to considering a variety of opportunities
- Highly self-motivated, eager to utilise and develop my proficiencies, and always keen to gain new skills and experiences
- Shortly after completing my recent university degree, I underwent an urgent operation for a worsening health condition. Since recovering from this, I have volunteered at a local charity shop alongside seeking paid employment
Experience
2018 – 2022: National Health Service, Clinical Healthcare Student
Responsibilities included: patient assessment, diagnosis, treatment, and monitoring; consistent utilisation of effective communication and professionalism across every patient and staff group; working effectively as part of diverse teams and individually; reflecting on performance; accurate and concise record keeping; steadfast compliance with GDPR principles.
2014 – 2017: East Cheshire NHS Trust, Microbiology Medical Laboratory Assistant
- Sorted and processed large volumes of clinical samples in line with laboratory procedures, as part of a diverse team
- Various administrative duties, including: data entry; managing clinical records; answering and transferring phone calls
- Assisted in the maintenance, calibration, and operation of various instrumentation used for pathology purposes
- Assisted in training colleagues in areas I was signed off as competent in, and provided positive constructive feedback.
2011 – 2014: The Entitlements Agency, Payment Protection Insurance (PPI) Sales and Claims Administrator
- Telephoned individuals who had expressed interest in claiming for mis-sold PPI, with a view to starting their claim
- Dealt with sensitive information, such as customer names and credit card numbers, in strict accordance with GDPR
- Processed cases from start to finish within set timeframes, ensuring I updated customers on progress and final outcome/s
Other experience:
Present: Sue Ryder Volunteer Shop Assistant and General Helper
2018 – 2020: Deliveroo Part-time food delivery driver (Plymouth area)
2017 – 2018: Siemens Production and manufacturing operative
2014 – 2017: East Cheshire NHS Trust Volunteer inpatient activities coordinator and ward assistant
2014 – 2017: St John Ambulance Volunteer community and events first aider
Education
2022 – Present: Buxton and Leek College AAT Level 2 – Certificate in Accounting
2018 – 2022: The University of Plymouth Bachelor of Science with Honours (Second Class)
2017 – 2018: The Manchester College Access to Medicine Diploma (level 3) – Maths, Physics, Chemistry and Biology
2007 – 2009: South Cheshire College BTEC National Diploma in Engineering (level 3) and ICT Key Skills (level 2)
2002 – 2007: Congleton High School GCSE: Maths (A); English Language (B); English Literature (B); Science (B)
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