Shanna Jeffries

Results-oriented professional with over 12 years of experience in financial services and consulting. Recently completed a Data Science Bootcamp, leveraging expertise in Python and data science tools to solve business problems. Passionate about uncovering actionable insights from data to drive decision-making and optimize processes and customer experience. Committed to continuous learning, with a keen interest in advancing data science skills and applying them.

PwC, Business Consultant – Financial Services Manager in Cloud and Data Transformation

Nov 2021 - Present

Designed and built management information dashboards using Tableau and Alteryx, improving decision-making by providing real-time performance insights for managed services functions

Worked across consulting clusters to understand stakeholder data needs, enhancing data accuracy and creating actionable visualizations

Delivered comprehensive end-to-end payment journey analysis for hospitality and banking clients, identifying and providing solutions for key pain points

Directed transitional business processes to fill architectural gaps, ensuring process documentation, stakeholder sign-offs and readiness activities were fully completed ahead of go-live events

Conducted payment controls analysis, mapping out payment flows, identifying control risks and setting out recommendations for remediation

NatWest Group, Business Architect

Apr 2021 – Oct 2021

Architecting the business solutions, provide SME knowledge and identify gaps relating to changes that will be implemented to comply with ISO 20022, which introduced a change in payments data that had impacts across the bank

Analyzed business strategy and translated it into actionable business architectures using ArchiMate

Collaborated in an Agile environment to define process flows and implement solutions for ISO 20022, ensuring compliance and enabling business-wide process enhancements

Delivered stakeholder presentations on data-driven solutions and future architectural gaps

NatWest Group, Senior Business Analyst

Oct 2018 – Apr 2021

Analyzing the impacts and opportunities of changes that will be implemented for ISO 20022, which introduced a change in payments data that had impacts across the bank

Defining the scope and approach of work, identifying key stakeholders and setting targets in order to create payment journeys across Commercial Banking including over 80 applications spanning across Commercial Banking, Payments Services, Core Banking and Financial Crime Services                                                                                                                                                             

Eliciting, analyzing and agreeing requirements to be delivered in order to implement future design

Building and managing positive working relationships with key stakeholders across multiple franchises and services ensuring they are kept informed and their interests are accounted for

Identifying, analyzing and actively managing RAID items, ensuring these are highlighted where appropriate

RBS UK, Project Analyst (Ring Fencing Planning and Coordination)

Aug 2017 – Oct 2018

Reviewed and optimized regulatory workflows, leveraging Blueworks to deliver compliance-ready process maps

Analyzed and managed migration data, highlighting regulatory risks and ensuring adherence to ICB standards

Developed and delivered training materials for new processes across cross-functional teams

Future Williams & Glyn, Mortgages Customer Representative

Sep 2015 – Aug 2017

RBS UK, Financial Crimes Associate

Aug 2011 – Sep 2015

Education

HyperionDev / University of Manchester – 2024-2025

Data Science Bootcamp

The Open University – 2012-2017

Foundation Degree in Business

Professional Qualifications

AWS – 2024

AWS Certified Cloud Practitioner

BCS – 2019

International Diploma in Business Analysis

Scrum.org – 2019

Professional Scrum Master 1