Sophia De Pasquale

Registered Nurse and Operations Manager with 5+ years of healthcare experience, specialising in patient care coordination, administrative support, and team collaboration. Proven expertise in NHS healthcare settings with a strong background in clinical documentation, scheduling, and multidisciplinary team coordination. Passionate about supporting vulnerable populations and delivering compassionate, efficient administrative support in community health services. Skilled communicator with exceptional attention to detail and commitment to safeguarding principles.

PROFESSIONAL EXPERIENCE
Operations Manager & Client Relations Specialist
Beaufort Green, London, United Kingdom | 08/2024 – 09/2025
• Cultivated and maintained long-term relationships with clients and key stakeholders
• Responded promptly to inquiries via phone, email, and in-person meetings
• Resolved client issues directly or escalated appropriately to relevant teams
• Provided accurate and timely information regarding services, timelines, and requirements
• Improved team communications and ensured seamless operations across departments
• Managed scheduling and coordination of client meetings and appointments
• Demonstrated exceptional communication and customer service skills

Registered Nurse – Orthopedic & Acute Pain Management
The Prince Charles Hospital, Brisbane, Australia | 06/2020 – 07/2024
• Developed advanced nursing skills in patient care, assessment, and support
• Worked collaboratively with multidisciplinary healthcare teams
• Prepared patients for procedures by completing necessary documentation and providing education
• Managed patient observations, care coordination, and detailed record-keeping
• Maintained accurate and confidential patient records and medical documentation
• Demonstrated compassion, professionalism, and strong interpersonal skills in all patient interactions
• Coordinated with healthcare professionals to ensure optimal patient outcomes

Regis Sandgate, Brisbane, Australia | 01/2017 – 03/2020
• Provided compassionate care and support to clients in residential setting
• Maintained detailed care records and communicated effectively with care team
• Demonstrated strong interpersonal and organisational skills

Marketing Associate
Oak Tree Retirement Villages, Brisbane, Australia | 01/2013 – 12/2017
• Supported client engagement initiatives and communications
• Managed scheduling and coordination of events
• Developed strong communication and organizational skills
 

EDUCATION Australian Catholic University | Brisbane, Australia | 2014-2019 Bachelor of Business Administration & Bachelor of Nursing • Specialization: Healthcare Management and Clinical Leadership • GPA: 6.0/7.0 (UK Equivalent: 2:1 Upper Second-Class Honours) • Key Coursework: Health Services Management, Healthcare Policy, Strategic Business Planning • Achievements: Dean's List Award for Academic Excellence • Capstone Project: "Improving Patient Outcomes Through Interdisciplinary Team Collaboration