Stephanie Bates

Personal life

I am an outgoing person, I love to meet up with my family and friends regularly. I love going to the gym, I recently took up a ladies weight training class to improve my fitness and have I recently got into running. I am trying to train myself to be able to take part in a 10k race. I love to go on holiday, I like to explore other parts of the world and I am also a big foodie fan. This year alone I have been on 5 holidays. I love to cook and create my own dishes regularly. If I put some music on I can cook away, it is my own version of meditation. 

Work life

I am a passionate people's manager with 4 years experience within a busy and challenging customer focused environment. I take pride in my ability to create a sense of team, working collaboratively with others to create overall success. I believe myself to have an open and non-judgemental attitude. I have built credible relationships with my team and key stakeholders through my current role successfully leading 3 change projects in my area and trust my ability to do this with any job I move to. I am confident in my ability to drive targets, support others with achieving goals, adapting to different individual needs of my team and supporting each individual's wellbeing. I seek out opportunities for myself and drive my own development ensuring I am the best I can be. I would consider myself to be a highly motivated, approachable and understanding individual. I have a pragmatic approach to problem solving, conflict handling and I am confident I can deliver exceptional customer experience. I find myself at a point in my life where experience is paramount and new challenges are openly received.

I am a people manager, I manage a team of 14 partners within a busy and challenging customer focused organisation. I work closely with our operational leadership team to deliver operational success and work daily with key stakeholders managing day to day operations.
I support my team and department create real influence over our working lives. Supporting them through regular 1-2-1 catch ups, helping them understand the contribution they make to business. I support my team setting goals and support them to achieve them. Also supporting my team's mental wellbeing ensures they have the right support at the right time when needed. Providing regular coaching to help drive efficiency and support them to be the best they can motivate them to be at the forefront of the Customer Journey delivering excellent customer service.
I manage efficiency and productivity across my team to ensure that service and cost challenges are supported. I monitor and analyse key Partner and Business metrics through reports and data, recognising success.
 

University of The West of Scotland- Degree of Social Sciences.