Tahir Khan

I am a creative and analytical professional with strong leadership skills, experienced in guiding teams, solving complex problems and delivering innovative solutions. My background includes working collaboratively across teams to extract and integrate data from multiple systems, leading large-scale data collection processes and maintaining databases to ensure accuracy and reliability. I have a strong track record of applying information governance principles to safeguard data, ensuring compliance with the Data Protection Act 2018 and GDPR. In addition, I have extensive experience in data and information governance, service evaluation and producing performance reports to support effective decision-making.

Recently, at London Borough of Newham I played a key role in delivering the NEC Document Management project which involved replacing an outdated system with a more modern and robust solutions. Using the Agile methodology, I led stakeholder engagement, carried out comprehensive needs assessments, managed sprint cycles and facilitated training workshops for over 400 staff members on the usage of the new system. Beyond training, I created multiple versions of user guides tailored to different service needs and produced a series of short instructional videos to support ongoing digital onboarding and user engagement. This project demonstrated my strong research capabilities and commitment to improving services through digital innovation.

Throughout my career, I have conducted impactful research and evaluations using structured datasets to explore service usage trends, measure the outcomes of Govt. grants distribution and assess the effectiveness of various resident support programmes. I developed evidence-based reports that informed strategic decisions. I am proficient in using Advanced Excel, SharePoint, Google Analytics Infogram and Power BI.

I am skilled in using data visualisation tools to design interactive dashboards that translate complex data into clear actionable insights using plain English content for diverse audiences. I presented performance insights using infographics and clear explanations to inform both internal and external stakeholders. I also used customer feedback to improve our services and implemented changes to streamline internal processes to improve efficiency and accessibility.

EMPLOYMENT HISTORY

Oct 2022 – Apr 2025             London Borough of Newham - Housing

                                                Senior BSMI Officer

• Led the adoption and integration of the ITIL framework within the BSMI Spoke to improve service management through data analysis and reporting
• Supported the implementation of the NEC Document Management project from inception to completion using Agile methodology
• Resolved complex housing-related issues for Newham residents, consistently delivered excellent customer service
• Provided specialist knowledge and technical expertise during housing systems upgrade ensuring seamless implementation and systems continuity
• Worked collaboratively with Leads and BSMI officers to deliver actionable insights

Sep 2010 – Sep 2022             London Borough of Newham - MoneyWorks

                                                Team Leader – Service Performance Analysis

• Provided strategic direction, operational oversight and performance management 
• Managed and distributed government grants and affordable loans, collaborated with credit unions to support residents facing financial hardship
• Managed the Homelessness Prevention Project, overseeing team performance and evaluating service impact
• Led the ongoing development and enhancement of statistical reporting systems
• Collaborated with strategic partners to manage data collection, monitor outcomes and conduct detailed evaluations and analysis

Jul 2009 – Aug 2010             London Councils

                                                Performance Data Officer

• Monitored and compiled benchmarking data from London local authorities
• Liaised with teams to provide LEC metrics analysis and insights to local authorities
• Conducted quality assurance checks on existing datasets to identify anomalies or irregularities, ensuring follow-up actions were taken
• Identified best practice and produced RAG rated performance reports and statistical summaries for individual boroughs

Jul 2007 – Jun 2009              Qualifications and Curriculum Authority

Programme Officer – Statistics

• Oversaw the data collection process for accredited qualifications from awarding bodies
• Generated reports from complex datasets to respond to statistical data requests
• Collated and exported data from multiple systems and online databases for analysis and reporting
• Contributed to the delivery of reference data for the School and College Achievement and Attainment Tables (SCAATs)

HNC - Software Engineering