Tamás Gera

Dedicated and customer-focused retail professional with over 10 years of experience in FMCG environment offering a strong combination of business development and customer relationship management. Excellent communication and interpersonal skills with proven capabilities in problem resolution, stakeholder engagement, and continuous process improvement. Seeking a new role with opportunities to progress.

Sales, Supply and Service Specialist, 2019 - 2024 

Whole Foods Market - London, Richmond  

Maintain overall pricing integrity 

Communicate price changes and product information across departments 

Audit store tags, signs, scale prices and country of origin 

Complete audit reports, note discrepancies and plan action to resolve 

Audit department tare weights by product 

Support weight and measures inspections 

Collect inspector feedback, and lead corrective action 

Enforce regional pricing and product authorization policies 

Create and maintain inventory mapping and provide inventory support 

Work with leadership on scan accuracy percentage goals 

Provide support on WFM applications (I.e. IRMA, DVO, MARS, ePlum, Datamonster, HART inventory) 

Designed and maintained a new stocktake floor plan for 7 departments 

Created the playbook for the Sales, Supply and Service Specialist position covering all tasks and responsibilities with comprehensive training guides that are used in over 650 WFM stores (UK, USA, Canada) 

Received the UK regional All-Star award for special performance in 2021 

Assistant Payroll Specialist, 2018 - 2019  

Whole Foods Market - London, Richmond  

Checked timesheets and processed corrections 

Created attendance and holiday balance reports 

Calculated correct employee pay by hours worked, overtime rates, taxes and NI payments 

Processed cash and electronic employee payments 

Processed holiday, sick, maternity and paternity leave payments, and department transfers 

Assisted investigations and disciplinary procedures 

Onboarded new team members 

Maintained database of personnel information and accurate payroll records 

Utilized company applications such as Kronos, Workday, Prodigy 

Successfully implemented the GDPR data protection transition at my location 

Customer Service Supervisor, 2015 - 2018  

Whole Foods Market - London, Richmond  

Scheduling and supervising of over 20 customer service team members 

Created daily sales reports, and customer count and basket value comparisons 

Supported WFM core values and promoted national, regional, and store programs and initiatives 

Trained team members to build and sustain a high-performance team 

Resolved difficult customer situations 

Fostered and encouraged a positive environment of outstanding teamwork and mutual respect 

Selected, trained, developed, mentored and counseled team members 

Effectively utilized company applications (I.e. StoreOps, Beanstore, Orchard, Coupa) 

Inspired a team of 20 team members to exceed donation generation goals of WFM charities 

Trained and mentored team members to achieve a promotion in the customer service team 

Customer Service Team Member, 2014 - 2015  

Whole Foods Market - London, Clapham Junction  

Ensured a positive company image by providing courteous, friendly, and efficient service 

Addressed needs of customers in a timely and effective manner 

Modeled suggestive selling techniques 

Maximized sales potential through effective and proper procedures. 

Achieved the maximum mystery shopper score of 100% 

Barista, 2013 - 2014  

Whitbread Costa Coffee / Thistle Hotel Marble Arch - London  

Prepared and served hot and cold beverages 

Managed morning rush with efficient, level-headed customer service 

Maintained clean and organized workspace 

Correctly followed all health, safety, and sanitation guidelines 

Greeted guests with pleasant smile and superior customer service 

Bachelor of Arts (Hons) in Business Studies 

Oxford Brookes University and International Business School - Budapest - Oxford - 2006 

Degree in Marketing Communications: International Advertising Association 

Interntional Business School (IBS) - Budapest - 2006 

Saks High School - Anniston, AL, USA