Udara Harshani Evena Hennedige

Experienced professional with a strong background in Telecommunication, Signal Processing, IoT and Renewable Energy. Throughout my career, I have demonstrated a deep understanding of these domains, contributing to the development of innovative solutions and technologies. My expertise encompasses Deep Learning, Image Processing, wireless communication, and customer relationships, and I have successfully applied this knowledge to my academic projects and professional.

Dialog Axiata PLC, Sri Lanka
Technical Officer (Oct 2020 – Oct 2022)
In this role, I specialized in Customer Complaint Management, taking charge of resolving various technical issues related to Fixed Broadband, Smart Devices, and Mobile services. I effectively handled customer inquiries, complaints, and requests, focusing on improving customer sentiment and ensuring timely issue resolution. My contributions extended to producing necessary changes, generating technical reports, and collaborating with cross-functional teams.

Futong Information Industry Lanka (Pvt) Ltd, Sri Lanka
Telecom Drive Test Engineer (July 2019 – June 2020)
As a Telecom Drive Test Engineer, I played a key role in analyzing drive test problems to enhance RF coverage. My responsibilities included preparing SSV analysis reports for 2G and 4G networks, managing drive test teams, monitoring finances, and coordinating with service providers. I also conducted in-depth analysis of drive test issues to pinpoint reasons for poor RF coverage.

BAM GREEN (Pvt) Ltd, Sri Lanka
Assistant Engineer-Research and Development Division (Oct 2018 – July 2019)
In the Research and Development Division, I handled a range of tasks related to solar technology. This included monitoring and troubleshooting customer issues, coordinating with technician teams, and conducting on-site visits for system configuration. My role also involved customer communication, maintenance coordination, attending harmonic tests, and assembling inverter parts.

J Lanka Technologies (Pvt) Ltd, Sri Lanka
Key Accounts Maintenance Coordinator (Jan 2018 – Oct 2018)
As a Key Accounts Maintenance Coordinator, I managed and coordinated three service and maintenance teams, ensuring effective communication and issue resolution with customers. My responsibilities encompassed monitoring the solar edge portal, reviewing service submission reports, and generating daily reports and documents.

Your professional journey showcases your adaptability, strong problem-solving skills, and commitment to customer satisfaction across various technical roles.
 

MSc in Electronics and Telecommunication Engineering
Staffordshire University, Stoke-On-Trent, England
Graduated in 2022/2023

Bachelor of Engineering (Honours) in Electronics and Electrical Engineering
De Montfort University, Leicester, England
Graduated in 2021 with an Upper Second-class degree

Higher National Diploma in Engineering (HNDE)- Electrical
Sri Lanka Institute of Advance Technological Education (SLIATE)
Graduated in 2017

These educational achievements reflect your commitment to gaining comprehensive knowledge and expertise in the field of electronics and telecommunications engineering. They provide a strong academic foundation for your professional endeavours in this field.