Urmil Desai

Experienced e-commerce professional and warehouse operative (approx. 12 years of experience) with a strong background in order fulfilment, customer service, product marketing, procurement and distribution of products. Currently seeking a stable and rewarding position where I can apply my skills and experience to contribute to the success of an organization, while balancing my responsibilities as a new parent. Due to these responsibilities, I am transitioning from running my own business to seeking employment that allows for a more predictable work-life balance.

• Launched and successfully managed multiple eCommerce stores in the Food & Drink industry, particularly FMCG lines.
• Enhanced efficiency by implementing Linnworks for order management and inventory control, which maintained accurate stock levels and ensured timely order fulfilment across various sales channels.
• Performed regular performance analysis utilizing various platforms such as Shopify Analytics, Amazon Seller Central, eBay Seller Hub, and Linnworks to make informed business decisions and uncover potential areas for growth.
• Developed and implemented effective digital marketing strategies, incorporating social media and email marketing, leading to substantial sales growth.
• Took responsibility for all operational areas of the business, such as product sourcing, inventory management, customer service, and order fulfilment.
• Designed and executed a fully operational Shopify eCommerce website, incorporating tailored theme elements and seamless integration of crucial apps and plugins.
• Developed and nurtured relationships with suppliers, manufacturers, and customers to promote seamless operations and elevate customer satisfaction.

BSc (Hons) Web Development

Modules include:
• Software Development for Business
• Web Design and Development
• Business Database Systems
• Web Services, Security & Management