Victoria Schofield

I am a motivated, results-driven professional who always looks to improve my performance through ongoing education and experience.  My current role involves working in a sales team but I am equally capable of delivering results as an individual, having 8 years experience working across various office administration  roles. I am proficient with all typical internal systems and tools including Microsoft Office, with advanced experience with MS Excel.

Sales Coordinator

Samuel Grant Packaging (May 2023 – Present; Including Maternity Leave Nov 2023 – Jan 2025)

Within my role in the Sales department I am responsible for answering incoming calls and handling the enquiry or diverting to the correct team. This can include placing orders, updating information and handling complaints. I communicate with customers via phone, email and face to face maintaining a professional manner. As part of my job I work with the external sales rep to keep all customer data up to date and accurate including contracts and stock agreements. Maintaining good relationships with other departments is a large part of my role as I work closely with external sales, purchasing and the warehouse staff to complete orders efficiently. I also handle the post coming in and out of the company.

Team Leader

J Tomlinson (April 2021 – May 2023)

I led a team of Customer Liaison Officers within the Facilities Management for the Blue Light Contracts. I was accountable for the KPI management across various clients. It was my responsibility to ensure the CLO team deliver results on daily and often short-notice deadlines. My role as Team Leader often involved managing and responding to account escalations.

As team lead I was responsible for ensuring staff are supported and following/sharing best practice. I managed my time and workload whilst also ensuring all staff and the engineer force are allocated work by scheduling in jobs and liaising with our client and suppliers so we can effectively hit deadlines. I maintained an excellent relationship with all associated stakeholders, both internal and external to ensure maximum team efficiency. This could involve activities such as account review meetings with contract managers and escalation meetings with client where necessary. This delivered significant improvements to our KPIs of which they then exceeded targets. I was also responsible for assisting the Customer Service Manager in setting team members goals and highlighting their achievements to deliver in regular appraisals, using historical analysis and associated reporting to monitor and identify performance trends.  This activity also fed into our continuous improvement strategy to identify ongoing training requirements.  I was also jointly responsible with other leaders for the review and selection of new staff members, training programs and development plans. 

J Tomlinson also upgraded to a new IT software, as Team Leader I was responsible for all process creating, writing and consequential training. Partnering with various departments and my own team we refined the processes to make them the most efficient.

Scheduling Coordinator 

Diareyes (January 2019 – April 2021) 

I was responsible for the workload scheduling, booking and day to day diary management of up to 200 engineers UK wide, covering major accounts across Diareyes and Masternaut business groups. My daily duties ranged from individual customer installations to fleet accounts, all with tight deadlines and requiring a high degree of accuracy when using electronic systems to allocate resources. As the place of work was within our customers building a high level of professionalism and customer service is required daily. I was an experienced and valued team member who was regularly called upon to assist in high profile and time sensitive customer escalations.  I would assist with new staff training on all contracts and ongoing development to ensure all business objectives are met.

Service Administrator 

Complete Business Solutions (January 2018 – December 2018) 

Working within the Service Department I was responsible for ordering and dispatching consumables, booking installations and service calls, ordering and correcting stock levels and day to day administrative activities. This included answering any incoming calls, contacting customers via email or telephone, creating, and filing reports using excel and ensuring all our customer data is up to date.  As part of my development, I progressed into the Works Control department where I was responsible for end-to-end coordination of all engineer service assignments, including rescheduling and escalation reports.  I was solely responsible for the installation, management, and development of our internal monitoring software. Due to this, I worked within the warehouse to ensure stock was correct and orders were sent out on time for both customer order and engineer stock. I was originally employed as an apprentice but upon the successful completion of my qualification I was offered a full-time permanent contract. I continued to develop my knowledge and skills within the workplace to ensure smooth business operations.   

Front of House Team Member 

Cock and Crown Pub (November 2017 – March 2018) 

I was originally employed as a temporary staff member for Christmas, but I then was offered a permanent role working behind the bar. Within my shifts I would be responsible for greeting and serving customers, handling complaints, and maintaining the cleanliness of the entire front of house.

Stock Control Assistant 

Michael Lee Fine Cheeses (April 2017 – October 2017) 

I was employed as an apprentice in business and administration at Michael Lees. My daily roles included counting stock in the fridge and then composing orders from an average of their recent sales and current stock available, considering the expiry dates. This also included all pre-orders for special items on customer request. I had to contact a large variety of businesses via email or phone to place orders and discuss quality issues. Another one of my duties was to handle any returns that need to go back to the supplier. This could be due to damage on arrival or a dissatisfied customer. I also had the responsibility of answering incoming calls to supplies and customers during periods of high demand. I also had the task of helping implement the new internal system which included working with sensitive data, changing it format and refiling digitally. 

Babcock - Administrative Services Apprenticeship - Pass

10 GCSEs (including IT, Maths & English) 

Full UK Driving License