Vishakha Lakhani

I am an ambitious, hard working, determined individual who is aiming to progress and develop within an administrative, customer service and project support role. My key skills include: 

Microsoft Word: All throughout my work experience and studies, I have collated presentations, reports and updated social media data and communication documents using Excel, PowerPoint, SharePoint, WordPress and Microsoft Word. 

Communication: I have the ability to collaborate and communicate effectively in order to support my colleagues and clients across a range of projects. Working with people and building strong relationships comes naturally to me as I have always valued the presence and experience of others, learning and exchanging ideas as well as getting along with different personality types. I am always willing to support my colleagues and clients; I am a good listener, friendly and approachable. 

Organisation Skills:  I review tasks in terms of urgency, size and relevance. I prioritise the current objectives and goals to ensure I prioritise the most relevant tasks. I create a to do list and schedule tasks and meetings in my Google calendar. Whilst working on project support tasks, I created Trello boards and delegated tasks to my team. 

Reception and Administration EY: I have gained further insights, knowledge and experience with EY. I took calls via the national switchboard, communicating with clients and the internal core team and transferring them to a designated member of staff. I gained an overview of the role of the national switchboard team leader, 20-20 vision, KPI data, EY brands, winning behaviors and HR. My introduction to front desk reception and role shadowing an executive assistant entailed learning about their booking system, solving problems with clients and booking meeting rooms and flights for clients. I have had the opportunity to learn and observe the Big Lottery Fund and how they co-ordinate and organise their event. I assisted in preparing, planning and presenting the slides on the day.  I interacted with the Smart Futures students and gave hints and tips. Learnt about the programme and how it is organised from planning to execution.

Customer Service Cancer Research UK (3 Years) I pride myself on always delivering excellent customer service. I have gained three year’s experience volunteering as a Shop Assistant in between my studies. My experience has given me the ability to work well with others, patience and the ability to remain calm in stressful situations. I learnt to handle face-to-face questions, queries and complaints in a calm and professional manner and I provided a quick and efficient service.

I have completed an Introduction to Customer Service course, and this has helped to develop my theoretical and practical knowledge of what is effective and excellent customer service. Consequently, I have learnt the importance of being polite and professional, being patient and finding solutions to problems and of setting realistic expectations when meeting the needs and expectations of customers.

My experience across a range of business disciplines has enabled me to gain an array of skills and qualities such as organisation, communication and administration. I have supported project managers and directors with project delivery, support and have accurately and concisely collated presentations, 25-Million-pound prepayment documents, raised purchase orders and invoices. I have supported the project delivery team with general administrative duties such as scheduling meetings, creating social media campaigns and posts to promote live and online events. I have gained valuable insight and experience into various different systems and processes such as QuickBooks, Express Net (SAP), Enterprise Bridge Platform and Pen Tele Data. I am keen to develop my transferable skills and experience within a full-time administration, reception and customer service role. 

11th March-28th March 2024: ETA Level 1 Award in Digital Contact Centre Operations: This course enabled me to gain practical and theoretical insights into dealing with customers in polite, calm and professional manner whilst dealing with organizational and regulatory requirements within a contact center environment

• Gateway Level 1 Award in Cybersecurity: The effects and risks cybercrime has on individuals and organisations as well as identifying the possible motives and tactics used in cybercrime.
• Level 2 Award in Digital and IT Skills: I have gained further insights into digital technologies and services such as online document systems and creating email and social media posts. 

Oct 2018-Jan 2020 MSc Strategic & Digital Marketing (CIM). IDM Certificate in Digital and Digital Marketing, De Montfort University

This course focused on practice-based learning. I developed an ability to evaluate the applications of marketing strategies and tactics in context through live consultancy projects and assignments alongside skills in critical thinking, building brands, leadership, and digital creativity.

Bright Network: I gained Business Operations and Marketing Internship experience in July 2020 for three days where I gained an insight into Proctor and Gamble’s marketing campaign, Hemp collection and supply chain management. I gained further insights into consultative selling and the attributes of a sales person with clients from Google. I completed a competitor analysis and marketing plan in a form of a presentation suggesting where Enterprise Rent a Car should expand within the UK. 

Sept 2015-June 2018   BA (Hons) Business Management (CMI), De Montfort University

I gained valuable business and management skills, such as problem solving, decision making, human resource management, critical and strategic thinking, project management, and the ability to interpret, research and use business and financial date.