About Viviana Enea:
With a resource of experience in operations manager assistant, corporate receptionist, and team leader roles, I bring a diverse skill set focused on exceptional customer service, effective leadership, and strategic planning. With outstanding telephone manner and data entry skills, I succeed in fast-paced environments and excel in problem-solving and adaptability. I am passionate about creating positive experiences for both clients and team members.
Experience
2023 – Present – Operations Manager assistant at Dottore London-Holborn & Richmond clinics
- Managed all aspects of two clinics operations.
- Developed and implement strategic plans to optimize clinic workflows, improve patient satisfaction, and achieve organisational goals.
- Supervised recruitment, training, and performance management of clinical and administrative staff.
- Assisted in managing day-to-day operations of a busy medical clinic, including scheduling, patient registration, and billing.
- Greeted patients and visitors with a warm and welcoming manner, creating a positive first impression of the clinic.
- Scheduled appointments, surgeries, and diagnostic tests, coordinating with medical staff and patients to accommodate their needs.
- Assisted with insurance verification and billing processes, resolving any issues or discrepancies in a timely manner.
- Responded to phone calls and emails, providing information and assistance to patients, families, and healthcare providers.
2022 – 2023 -Corporate Receptionist at Foxtons
- Managed all aspects of the front desk, including greeting visitors, answering phones, and handling inquiries.
- Coordinated meeting and conference room bookings, ensuring seamless scheduling for internal and external meetings.
- Handled incoming and outgoing mail and packages, distributing them to appropriate recipients.
- Provided administrative support to executives, including calendar management, travel arrangements, and expense reporting.
- Assisted with special projects and events, demonstrating flexibility and adaptability in a fast-paced corporate environment.
- Supported the administrative team with various tasks, including data entry, filing, and document preparation.
- Assisted with scheduling appointments and coordinating meetings, ensuring efficient use of time and resources.
- Managed office supplies and inventory, placing orders as needed to maintain adequate stock levels.
- Responded to emails and phone calls, providing timely and courteous assistance to clients and colleagues.
- Collaborated with team members to streamline processes and improve overall efficiency in the office.
2021 – 2022 – Operations Coordinator at Nuffield Health
- Managed recruitment, training, and supervision of lifeguards and swim instructors.
- Created and maintained staff schedules to ensure adequate coverage. Conducted performance evaluations for staff.
- Planned and coordinated swim programs, lessons, and events.
- Developed new programs to enhance member attraction and retention.
- Promoted and sold memberships.
- Monitored membership trends and identified improvement opportunities.
2017 – 2022 – Operations Coordinator/Swimming Instructor at Swimming Rocks
- Recruited, trained, and supervised swimming instructors, lifeguards, and other staff.
- Developed staff schedules and ensured adequate coverage. Planned and coordinated swimming programs, lessons, and events.
- Collaborated with instructors to design effective lesson plans. Managed the budget for the swimming facility.
- Developed age-appropriate and skill-level appropriate lesson plans. Created engaging teaching materials.
- Tailored lessons to meet the needs of individual students or groups.
- Communicated effectively with participants and their parents or guardians.
- Addressed concerns or questions from participants or their families. Assisted with maintaining databases related to swimming programs.
2014 – 2017 – Swim Manager at Virgin Active
- Supervised a team of 26 skilled swimming instructors, providing guidance and support in lesson planning, safety protocols, and effective teaching methods.
- Conducted regular training sessions to enhance the professional development of instructors, ensuring alignment with the latest industry standards.
- Managed a diverse membership base of 3200 individuals, addressing inquiries, concerns, and providing exceptional customer service.
- Planned and coordinated a comprehensive range of swimming programs, lessons, and events catering to various age groups and skill levels.
- Developed and managed the facility's budget, overseeing expenditures and revenue streams.
- Established effective communication channels with members, addressing concerns, and fostering positive relationships.
- Conducted member feedback sessions, incorporating valuable insights to improve overall services.
- Maintained accurate records of member data, program participation, and staff certifications.
- Generated regular reports for senior management, providing insights into membership trends, program efficacy, and financial performance.
- Collaborated with internal and external stakeholders, including local schools, community organizations, and governing bodies, to enhance the facility's profile and community engagement.
Education
- Diploma level 3 Business and Administration
- Degree in Science of Physical Activities and Sports
- Diploma in Commercial Accounting
- Microsoft Office suite (Excel, Word, Power Point)
- First Aid & DBS
- ASA Level 1&2 Swimming Instructor qualifications
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