Wail Elamin

Reliable and adaptable professional with extensive experience in cleaning, customer service, and support roles. Skilled in maintaining high standards of cleanliness and safety in fast-paced environments. Fully flexible and eager to contribute to the smooth operation of aircraft turnaround services at Manchester Airport.

Actively Seeking Work
April 2025 – Present

• On Universal Credit
• Training with Manchester Airport Academy

Customer Service Advisor – Rullion (COOP), Manchester
January 2025 – April 2025

• Responded to high volumes of customer enquiries via phone
• Resolved issues related to accounts, billing, and memberships
• Escalated complex cases and ensured accurate data entry

Actively Seeking Work
June 2024 – January 2025

• On Universal Credit

Customer Service Advisor – Johnson Controls (ADT), Manchester
September 2023 – June 2024

• Monitored alarms and dispatched emergency services
• Logged incidents and provided technical support

Volunteer Technical Assistant – RNIB, Manchester
April 2023 – January 2025

• Provided IT support and training to visually impaired individuals
• Delivered assistance with empathy and patience

Actively Seeking Work
January 2023 – September 2023

• On Universal Credit

Customer Service Advisor – Techmahindra (TalkTalk), Manchester
September 2022 – January 2023

• Diagnosed and resolved broadband and Wi-Fi issues
• Scheduled engineer visits and maintained service records

Office Cleaner – Blue Arrow (HRMC), Manchester
May 2022 – July 2022

• Performed deep cleaning tasks and maintained hygiene standards
• Managed cleaning supplies and stock

Night Team Member – Premier Inn, Manchester
September 2021 – March 2022

• Handled overnight operations and cleaned public areas
• Ensured guest safety and supported check-ins

Actively Seeking Work
January 2021 – September 2021

• On Universal Credit

Waiting for Asylum Decision
September 2019 – January 2021

• On Home Office Asylum Seeker’s benefit

• Manchester Airport Academy – Aviation training (2025)
• Customer Service & IT Skills – Back2Work & The Growth Company
• Medical Coding & Billing Diploma – Penn Foster Career School