Yubin Liang

Passionate Bartender with 4+ years experience in hospitality with extraordinary customer service skills committed to serving with a smile. Always motivated to providing customers with a welcoming environment.

As a Bar Supervisor for Bon Pan Asian Liverpool I was responsible for training 15 bar staff with double the training speed compared to other bar supervisors with 90% of the trainees remaining as employees for more than 6 months. I solved on average 20 complaints a week with 100% customer satisfaction for 10 months. I have arranged meetings with staff which increased work productivity significantly which increased the amount of customers served at the bar by more than 20% a day

As a Bartender with 3 years of experience I delivered on average 250 drinks a day which is 60% of the drinks served on the day. I made around 100 cocktails a week with 100% accuracy making around 75% of all the cocktails made. I also talked more with customers compared to other staff with 8% of customers leaving a positive 5-star review about my hospitality

I currently study business management at manchester metropolitan university.