#cx

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1 year ago

10 Great CX Conferences Happening This Year

Shaun Kemp · If you're looking to stay ahead of the curve in customer experience, attending one (or more) of these conferences is a great way to do it. From intimate gatherings to large industry events, there's something for everyone. · Here are 10 of the best: · CX1 WORLD · CX1 Automotive & ...

1 year ago

What is the Action Gap in CX?

Shaun Kemp · There is a CX challenge that affects 96% of businesses globally. · This challenge is called the Action Gap. · Companies are failing to connect the dots between collecting customer feedback, analyzing feedback, and taking intelligent action that simultaneously closes the feedback ...

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