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Pastoral Support Manager - Manchester, United Kingdom - The Growth Company
Description
The Growth Company's (GC) Education and Skills team have an exciting new opportunity for a Pastoral Support Manager who would be Responsible for supporting in the smooth running of the Greater Manchester Skill Centre and leading on the management of learner behaviour, attendance, punctuality.
Lead on the implementation and management of the Skill Centre Code of Conduct process including a learner investigation to support with learner retention on programme, achievement of learning aims & progression.
Lead on the Learner induction process and be involved in learner recruitment, enrichment, and job placement activities.As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education, and commercial training.
We help people to develop their skills across a diverse range of sectors and levels, with our work with leading businesses to ensure our curriculum boosts the career prospects of individuals and productivity of businesses.
Key Responsibilities:
To support managers across the Skill Centre in proactively and robustly managing learner attendance and engagement on programme.
To work collaboratively with centre staff to ensure that all learners and other customers receive the help, encouragement, and practical support they need in order to achieve their goals.
To lead on and support centre staff in effectively applying the learner Disciplinary Procedure to deal with bad behaviour, poor attendance, and persistent lateness.
To lead on and support centre staff with the effective management of learner complaints & issues, applying informal resolutions as a first response when appropriate.
Provide mentoring, advice and guidance as required for learners in order to sustain progress on programme and ensure positive outcomes.
Ensure engagement with young people is of a high quality and establishing relationships with new learners and assist them to understand the potential benefits of The Skills Company services and encourage commitment to the programme.
Assist in the creation and co-ordination of learner work placements, site visits and enrichment activities to support in learner job placement success.
Carry out associated administration work including report writing, collecting, and analysing management information, evaluating service delivery and audit and review of records.
About you:
Clear focus on the customer, their challenges and empathy for their needs.
Excellent organisational and time management skills.
Able to work effectively under pressure and maintain a professional approach.
Takes responsibility for own workload.
Strong interpersonal, communication and negotiating skills.
Ability to work in a target driven environment, with a focus on the successful achievement of learning aims, and progression into employment or further training for learners.
Ability to oversee the customer journey in conjunction with teams.Education and training experience with youth work experience.
Skills Required:
High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.
Knowledge in relation to the issues affecting individuals with multiple barriers to progressing to employment and sustained employment.To show support agencies that can assist with individuals with complex needs (e.g. debt, substance misuse, housing etc).
Training, education & employment opportunities locally & nationally (including Study Programmes, Traineeship and Apprenticeships).
Track record of challenging unreasonable and challenge behaviour culminating in greater client engagement and improved attendance, attitude, and behaviour whilst on programme.
Proven track record of funded and/or commercial success, motivating teams to achieve.Experience of developing and delivering Adult Skills / Learner Responsive.
Be able to help with guidance, advice & counselling environments.
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