Office Administrator - London, United Kingdom - Estates & Management Ltd

Estates & Management Ltd
Estates & Management Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter


Description

Contract and remuneration:

This is a permanent, full-time position

20 days starting annual leave; increasing to 30 days with continuous length of service

Discretionary bonus twice yearly and discretionary annual pay review

Life assurance policy

Pension contribution of 3% of pensionable salary

Private health care & eye care scheme, once passed probation

Access to discounts platform, well-being hub and employee assistance programme


Key accountabilities:


  • Answering a high volume of inbound calls from homeowners, solicitors and other third parties in a professional and timely manner, creating a positive experience for each caller.
  • Identifying the caller's needs, managing expectations, clarifying information, researching any issues and providing solutions, whilst responding to their enquiry.
  • Managing administration, communicating, and coordinating with internal departments, as well as directing inbound calls to the appropriate resources if required.
  • Maintaining and updating the database in accordance with company policies, including logging each matter and any further action required.
  • Reviewing and extracting information from various sources including the database, leases and HM Land Registry.
  • Identifying and escalating priority issues and reporting to senior management where required.
  • Handling any correspondence in accordance with company policies in a timely manner.
  • Providing standard and ad-hoc letter responses to homeowners, solicitors or other third parties' enquiries.
  • Contributing to process improvements by considering and highlighting any trends and offering suggestions for improvements.
1.


Skills and knowledge:
essential

GCSE or equivalent in English and Maths, with a result of C or above

Attention to detail; previous experience in data-entry will be valued

Computer literate:
intermediate use of Word and Excel

Good organisation skills


Skills and knowledge:
desirable

Previous experience in a customer service environment, either face to face or over the telephone.

Previous experience in an administrative position or office environment.

Knowledge of property law


Person specification:


Attention to Detail:
able to demonstrate accuracy in all aspects of your role and possess a keen eye for detail. Able to pick up on small details to provide accurate responses to callers.


Organised:

able to manage multiple tasks and handle a high volume of calls, extract information from various sources and track previous history while speaking to caller and taking accurate notes.


Customer Service:

able to communicate effectively, providing accurate information in a helpful manner, and maintaining a professional attitude at all times.

Able to adapt to unique customer queries and situations and have a positive attitude toward callers, even when dealing with difficult issues.


Data input:
able to show accuracy and speed when entering data into a database, copying from written and oral sources. Able to learn new systems, including the database, and use them effectively in accordance with company procedures.


Working in a team:

able to work with all of our teams productively and cooperatively with a variety of colleagues, and willing to learn new responsibilities as required within the team environment.


Job Types:
Full-time, Permanent


Salary:
£25,650.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Private medical insurance
  • Referral programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Language:


  • English (required)

Work Location:
In person

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