Customer Service Administrator - St. Albans, United Kingdom - Crisp Recruitment

Crisp Recruitment
Crisp Recruitment
Verified Company
St. Albans, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Administrator


Salary:
£26,000 + £3000 quality bonus

Benefits: 25 days holiday, 6% pension and private healthcare


Duration:
Permanent


Location:
St albans - Free Parking

Hours

  • Mon-Fri 9.00am 5.00pm
  • Hybrid working
What you want to know about this employer

  • Hugely successful manufacturer, a market leader, UK and Europe
  • An extremely well organised, structured business with a warm community feel
- offer exceptional training and development programmes

Purpose of role

  • Dealing with customer queries and enquiries while ensuring accurate seamless order processing
  • Investigating and rectifying any issues

Responsibilities:


  • First point of contact for customers
  • Processing and scheduling B2B orders using SAP
  • Using client portal to review and prioritise orders
  • Getting quotes from couriers and arranging special deliveries
  • Make necessary amendments to scheduled orders
  • Feedback any issues / delays on purchase orders to customers and rectify issues accordingly
  • Stock management
  • Sending CoA's, invoicing, credit notes
Attributes

  • Order processing experience is essential
  • Experience using SAP
  • Impeccable attention to detail
  • Fast accurate data entry
  • Scheduling and logistics experience highly beneficial
  • Strong client focus
  • Thorough and meticulous
  • Good customer service skills with issue resolution skills
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