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    Account ManagementAccount Management - United Kingdom - Oxford Nanopore Technologies Ltd.

    Oxford Nanopore Technologies Ltd.
    Oxford Nanopore Technologies Ltd. United Kingdom

    1 week ago

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    Description

    Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

    Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation.

    The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.

    Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.

    Our goal is to enable the analysis of any living thing, by anyone, anywhere
    Oxford Nanopore Technologies develops, manufactures, and sells products based on nanopore sequencing technology.

    This includes the release planning of hardware, consumables, and kits from development to supply chain, production, QC, commercial operations, customer service and finally the customer.

    Working with the technical product management group, the role is also responsible for ensuring feedback and resolution of any product complaints and issues into manufacturing and development.

    In addition, the role will work across teams on process development and improvement to ensure our company continues to deliver product in a rapid, agile and compliant manner.

    As we continue to develop our customer approach, product operations will work closely between the innovation team, customer services and digital teams to develop a seamless customer experience by integrating more user and account management features into the product.

    The post holder is responsible for co-ordinating the day-to-day operations related to ONT product manufacturing and order fulfilment to ensure that products are manufactured to the necessary quality standards and to meet customer delivery schedules.

    The post holder is also responsible for ensuring the successful use of the product by customers in the field and for gathering customer feedback.

    In addition, the post holder is responsible for ensuring that they have suitable qualifications, training, and experience to undertake their duties competently.

    Creating and maintaining ONT Monday projects and Product board
    Working with Engineering to introduce ONT packaging updates/implementation items
    Implementation of ONT products on to ERP (D365) systems
    Escalating ONT product issues to management
    Supporting internal training
    Bachelors Degree
    Quality and process driven

    We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary.

    Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

    Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.

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