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    Assistant Accommodation Manager - London, United Kingdom - Sanctuary Students

    Sanctuary Students
    Sanctuary Students London, United Kingdom

    1 week ago

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    Description
    The role of Assistant Accommodation Managerwill include:
  • Providing customer service at reception, welcoming customers and providing a good first impression
  • Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
  • Collecting rent from customers and monitoring the debtor list
  • Ensuring compliance checks are completed in line with legislation and policy
  • Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
  • Developing and maintaining excellent relationships with internal and external customers

    • Skills and experiences:

  • Experience in a similar role in a customer service background is essential
  • Level 3 qualification or equivalent in business administration or customer service is desirable
  • Excellent communication and customer service skills
  • Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance
  • Proven experience completing administrative tasks with the ability to problem solve
  • Proficient user of Microsoft Office applications including Word, Excel and Outlook

    • Why work for us?

    Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

    Our Benefits

    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days leave rising to a maximum of 30 days (plus public holidays)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
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