- Be part of an exciting team where you will be challenged every day.
- Work closely with the range of teams within the business to bring products to life.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
- Triage, troubleshoot & resolve front-line production support alerts and tickets.
- Monitor high-traffic systems responsible for operations, including applications, containers, middleware, physical hardware & databases.
- Have a systematic, test and measure approach to continually improving operations & monitoring.
- Understand Web Service APIs, Internet architecture, & common client-server technology stacks.
- Provide a high level of customer experience to our internal and external stakeholders.
- Work closely with third parties, interacting with many of our partners to resolve platform issues.
- Be a confident communicator, leading telephone, or video call with internal teams & external partners.
- Support new projects when launched.
- Triage front line production support issues. You will effectively monitor a wide range of systems, triage & trouble-shoot bugs on our application.
- Gain valuable insight into the rapidly expanding world of our application, and server operations generally.
- Learn about Quality Assurance. We'll teach you the inner workings of our application, from provisioning to in-app purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience.
- Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express.
- Obtain insight into our integration work with new partners in supporting new projects.
- Learn a top-tier level of understanding and support of our application and its server infrastructure.
- Proficiency in handling incident management & problem management at an application support level.
- Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast-paced environment.
- Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.)
- Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.)
- Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc.
- Understanding of KPIs, metrics and SLOs.
- Experience automating manual tasks.
- Knowledge of version control tools such as Git.
- Familiarity with iOS, macOS, WatchOS and iPadOS.
- An exceptionally high level of attention to detail.
- Self-motivated, proactive, able to work independently and as part of a team.
- Effective verbal and written communication skills.
- Most importantly, a passion for ensuring our customers and stakeholders always get the best possible experience.
- Previous production or application support experience, preferably with large-scale distribution systems.
- Competency in one or more coding or scripting languages, such as Python, Ruby,Go, etc.
- Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.)
- Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.)
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Site Reliability Engineer - London Area, United Kingdom - Tata Consultancy Services
Description
Role: Site Reliability Engineer
Job Type: Permanent
Location: London, UK
Ready to utilise your skills and experience in configuration and deployment management?
Are you passionate about front line production support and quality assurance?
Join us as a Site Reliability Engineer
Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
As a Site Reliability Engineer , you'll be responsible for managing incidents at an Application Support Level and you'll also be troubleshooting and resolving in a fast-paced environment.
Key Responsibilities:
Your Profile
Key Skills/Knowledge/Experience:
Good to have:
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.
You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: "Reasonable Accommodation Request".
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
