- Accountable for the operational support and management of the bank's cloud platform, providing technology leadership within CBS, being accountable for technical decision-making within the team, and for developing and maintaining the technical capability of the team.
- Responsible for the introduction of controlled rapid change to the platforms, working with the CBS Lead Tech Consultants, Lead Digital Support Engineers, architects, and infrastructure designers to ensure that operational requirements are effectively defined and applied in the platform designs. The role holder is also responsible for identifying, analysing, quantifying, and communicating technical risk within the bank's cloud platform.
- Contributing to customer satisfaction and returns by ensuring that the cloud products are available and performant.
- A cultural lead and inspiration for the team with role model, Enterprise Behaviours.
- Leading the team ensuring all tasks are completed to recognised and expected standards.
- Translating strategy into tactical action plans, effectively communicating, and delegating to the team.
- Supporting our services through the proactive identification of risk and swift resolution of live issues while maintaining excellent customer service.
- Driving and participating in lessons learned, supporting implementation of improvements to mitigate further issues arising.
- Producing and updating technical schematics and documentation as components are delivered or changed, to ensure an accurate picture of the landscape for all environments.
- Significant experience of managing production service across an Azure cloud platform.
- Significant experience of providing technical leadership during transformational change.
- Experience of Azure cloud platform architecture and design.
- Experience of monitoring tools, frameworks, and processes (AppDynamics, Dynatrace and cloud native)
- Experience prioritising multiple activities in a rapidly changing environment with good problem-solving skills.
- Experience of facilitating groups of technical people.
- Experience of making applications operationally excellent on azure.
- Good technical knowledge of the Testing, Environments, Implementation and App Support experience.
- Ability to work to challenging timescales and deliver to planned schedules.
- Migrating applications from on premise to Azure.
- Experience of Process Improvements and Lean Methodology.
- Experience in the Financial Services industry
- Experience of leading transformational change in a technology context.
- Experience of a range of cloud platform architecture and design (out with Azure).
- Generous holidays days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
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Lead Cloud Support Engineer - Newcastle upon Tyne, United Kingdom - Virgin Money
Description
Business Unit: Technology Operations & Cyber Security (TOCS)
Salary range: £50, ,000 per annum
Location: Remote – with occasional travel to hub or office
Live to inspire change. Live a life more Virgin.
Our Team
Customer Banking Services (CBS) sits within Technology Operations of our CIO function and is responsible for supporting the bank's Digital Banking Platform. Our team is responsible for deployments of project changes to the iB platform and at the same time providing technical support, maintenance, and improvement of the underlying technical estate across all environments involved in software delivery lifecycle. This is crucial to the organisation's strategy to be a fully digitized bank and improve our customer experience thus contributing to our purpose of Making you happier about money.
The CBS team are currently supporting the banks cloud adoption strategy, with several services now being developed onto Azure. We are seeking someone with experience of running and migrating applications to Azure. This role is about leading the team towards operational excellence within an Azure cloud environment.
What you'll be doing...
We need you to have...
It's a bonus if you have but not essential...
Red Hot Rewards
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
