Jobs
>
Newcastle upon Tyne

    Infrastructure Support Engineer - Newcastle upon Tyne, United Kingdom - TSG

    TSG
    TSG Newcastle upon Tyne, United Kingdom

    1 week ago

    Default job background
    Description
    About the role;

    As an Infrastructure Support Engineer you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why;
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation'
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
    • Job responsibilities will include, but are not limited to;
  • Ensuring customer tickets are responded to within SLA
  • Communicating with customers regularly with regards to their incident/change request
  • Diagnose and resolve incidents using TSGs remote access tools and verbal instructions
  • Updating TSGs ticketing system and technical information repository with detailed notes
  • Liaise with partners and third parties to aid in the resolution of incidents
  • Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers
  • Maintain a high-quality service to our customers
  • Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers
  • Assist in the creation of best practice, new user and leaver guides
    • Knowledge, Skills & Experience; Essential:
  • Full UK, clean driving licence
  • An excellent knowledge of a server and networked environment
  • Virtualisation experience
  • Strong desktop support experience
  • Understanding of Firewall, anti-virus and other security technologies
  • Experience with Microsoft Exchange and Office 365
  • Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.
  • Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.
  • Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances
  • Ability to tailor style of coaching and training based on individual's needs
  • Ability to build relationships with the wider business
  • Excellent telephone manner.
  • A good understanding of firewall technologies
  • Excellent problem solving and analytical skills with a confident pro-active approach to work
  • Ability to work in a fast paced team environment as well as individually when required
  • Strong communication and knowledge sharing skills
  • Good attention to detail with the ability to maintain a consistent approach
    • Desirable:
  • A minimum of 3 years' server and 5 years desktop experience is desirable
  • Experience working with Cloud based backup solutions
  • A good understanding of on-premise Backup technologies
  • Hosted telephony experience
  • Routing and Switching
  • Enterprise Anti-Virus software, Sophos, Microsoft Defender.
  • Knowledge on storage (SAN, NAS etc)
  • Microsoft Associate level certifications.
    • Benefits;
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Electric Vehicle Salary Sacrifice Scheme
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
    • If this sounds like the role for you, please apply today to be considered.
  • Nigel Frank International

    Support Engineer

    3 days ago

    Nigel Frank International Newcastle upon Tyne, United Kingdom

    **Support Engineer -**Newcastle** · I am currently working with an organisation that sticks out from the rest. They are global, industry leaders that put technology at the heart of their operations. They have office across the globe and are looking for a Support Engineer to join ...

  • Code Red Associates

    IT Support Engineer

    3 days ago

    Code Red Associates Newcastle Upon Tyne, United Kingdom

    **IT Support Engineer** · **Newcastle** · **Up to £30,000 DOE** · Code red are working with a MSP client of ours based in Newcastle and they are looking for a It Support engineer to join there team. · **Responsibilities**: · - Diagnose and fix the IT issues · - Working with SLA · ...

  • MTrec Recruitment

    IT Support Engineer

    1 day ago

    MTrec Recruitment Gateshead, United Kingdom

    **The rewards and benefits on offer**: · - A full time and permanent role from day one · - A competitive basic salary · - Life Assurance · - Income Protection Insurance · - Critical Illness Cover · - Group Pension Scheme · - Cycle 2 Work scheme · - Shift Allowances · - Overtime P ...

  • Matched Group

    Software Support Engineer

    1 week ago

    Matched Group Newcastle Upon Tyne, United Kingdom

    **Software Support Engineer** · **Basic**:£30,000 - £35,000 + benefits · **Role**: Provide software support to clients and ensure issues are resolved effectively · **Location**: Hybrid - 2/3 days per week in the office · **WHY?** Fast global growth + career progression · - Do you ...

  • GivEnergy Ltd.

    Technical Support Engineer

    3 days ago

    GivEnergy Ltd. Newcastle, United Kingdom Full time

    Senior Technical Support Specialist/Engineer (Energy Storage Systems) · Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX · Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibilit ...

  • QE Facilities

    Medical Engineering Technical Support Officer

    1 week ago

    QE Facilities Gateshead, United Kingdom

    The primary responsibility of the post-holder is to provide administrative and technical support within Medical Engineering and Equipment Services. You will be required to build a close working rapport with colleagues and appropriate external contacts to ensure a fully integrated ...

  • Stangate HR

    IT Support Engineer

    6 days ago

    Stangate HR North Shields, United Kingdom

    **IT Support Engineer** · **North Shields, Newcastle** · **£21,000 - £28,000 depending on experience** · **Benefits include: 33 days holiday, healthplan scheme and complimentary lunches** · My client is the UK's number one training provider for the energy sector · - training over ...

  • Deerfoot IT Resources Ltd

    Installation / Support Engineer

    6 days ago

    Deerfoot IT Resources Ltd Cramlington, United Kingdom

    Deerfoot IT Recruitment is seeking a skilled and friendly Installation/Support Engineer to install ATE Systems and Equipment for various clients at Airports and Helipads around the UK and overseas. This Support Engineer role is full-time, offering a salaryof £25,000-30,000 and a ...

  • MTrec Recruitment

    Installation/support Engineer

    1 day ago

    MTrec Recruitment Cramlington, United Kingdom

    **Rewards & Benefits On Offer;** · - Competitive Salary. · - Immediate Start. · - Growing & Stable Company. · - Permanent Contract. · - Working Alongside High Tech/High Value Customers. · - Free Parking Onsite. · **MTrec's New Opportunity;** · MTrec Technical are proudly represen ...

  • Euro Garages

    IT Support Engineer

    1 week ago

    Euro Garages Guide, United Kingdom

    **Role**:IT Support Engineer · **Location**:Blackburn, BB1 2FA - Office Based · **Contract**:Full-Time Hours / Permanent · **Salary**:Dependent on experience & Bonus Scheme · **What will my role look like?** · Our IT Department is expanding and we have an opportunity available fo ...

  • Netwirking Ltd

    IT Support Engineer

    1 week ago

    Netwirking Ltd Seaham, United Kingdom

    **£25,000-£30,000 per year** · **Monday-Friday** · **Office based** · Netwirking Recruitment are pleased to be working with a business in Seaham who are looking for an IT Support Engineer to join their team. · The company has been established in the North East for over 30 years a ...

  • Netwirking Ltd

    IT Support Engineer/team Lead

    2 days ago

    Netwirking Ltd North Shields, United Kingdom

    **£28,000-£35,000** · **Monday-Friday** · **Hybrid working - available after a training period in the office (2-3 months)** · Netwirking are helping a client based in North Shields as they look to add an IT Support Engineer to the business due to an increase in workload. Ideally ...

  • Netwirking Ltd

    1st Line Support Engineer

    6 days ago

    Netwirking Ltd North Shields, United Kingdom

    Netwirking are helping a client based in North Shields as they look to add a 1st Line IT Support Engineer to the business due to an increase in workload. This role would ideally suit someone in a 1st Line role looking to move into 2nd Line in 12-18 months.To be considered you MUS ...

  • JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting

    Product Support Engineer

    1 week ago

    JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting Newcastle upon Tyne, United Kingdom

    WHAT'S THE JOB? PRODUCT SUPPORT ENGINEER - AGRICULTURAL MACHINERY · WHO'S THE EMPLOYER? A hugely respected manufacturer of agricultural machinery; long established, with a genuine global reach. From its European headquarters the Company designs and develops an extensive range of ...

  • Refreshing Recruitment Ltd

    Application Support Engineer

    1 week ago

    Refreshing Recruitment Ltd Newcastle upon Tyne, United Kingdom

    SaaS Software Application Support, Implementation & Installation · Fully remote - £40,000 + comprehensive benefits package. 25 days holiday. · High growth, digital, cloud-based software company, located in Cambridge, seeks a fully remote, Software Application Support Engineer / S ...

  • Pin Point Recruitment

    Technical Support Engineer

    1 day ago

    Pin Point Recruitment Newcastle upon Tyne, United Kingdom Permanent, Full time

    We are looking for a Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent communication and customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past. · You can ...

  • Energy Jobline CVL

    2nd/3rd Line Support Engineer/ IT Support Engineer

    1 week ago

    Energy Jobline CVL Newcastle upon Tyne, United Kingdom

    My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression · This role offers hybrid working depending on pro ...

  • Bede Gaming Limited

    Infrastructure Support Engineer

    13 hours ago

    Bede Gaming Limited Newcastle upon Tyne, United Kingdom

    Join our team as an Infrastructure Support Engineer and deliver world-class services to major clients, supporting Bede's applications, platforms, and Azure infrastructure. The successful candidate will receive a shift premium from day one, although the transition to the night shi ...

  • Bede Gaming Ltd

    Infrastructure Support Engineer

    1 week ago

    Bede Gaming Ltd Newcastle upon Tyne, United Kingdom Permanent

    Department Service Delivery Employment Type Permanent Location Newcastle-upon-Tyne Workplace type Hybrid Reporting To Duty Manager This role's hiring manager: Tom Winter What you'll be doing · What we are looking for · What We Can Offer You · About Bede Gaming · Bede G ...

  • In Technology Group

    Junior ICT Support Engineer

    1 week ago

    In Technology Group Newcastle upon Tyne, United Kingdom

    Junior IT Support Engineer · Newcastle/Hybrid · Are you passionate about IT and making a positive impact on the community? Join our client's technical team, a dedicated force in providing quality housing solutions in Newcastle City Centre. They are currently seeking a Junior IT ...